ITSM Operations Support Professional

Zensar Technologies Limited

4 - 7 years

5 - 10 Lacs

pune maharashtra india

Posted:12 hours ago| Platform: Foundit logo

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Skills Required

operations support

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide technical support and troubleshoot IT service management tools and systems
Collaborate with cross-functional teams to ensure seamless integration of IT services and systems
Develop and implement process improvements to increase efficiency and reduce costs
Analyze and resolve complex technical issues using strong problem-solving skills
Ensure compliance with industry standards and best practices for IT service management
Participate in on-call rotations for 24/7 support of critical IT services

Job Requirements

Strong knowledge of IT service management principles, processes, and technologies
Hands-on experience with ITSM tools and systems such as ticketing systems, incident management tools, and monitoring tools
Excellent problem-solving and analytical skills with the ability to think critically and make sound decisions
Strong communication and collaboration skills to work effectively with cross-functional teams
Ability to manage multiple priorities and deadlines in a fast-paced environment
Strong attention to detail with a focus on delivering high-quality results

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