ITSM Manager

We are looking for an IT Service Management (ITSM) Manager to oversee and enhance our IT service delivery and support. As the ITSM Manager, you will be responsible for managing a team and ensuring that service level agreements (SLAs) are met. Your role will involve managing and overseeing IT service delivery and support, ensuring compliance with SLAs, KPIs, and conducting appraisals for team members. Developing and implementing ITSM policies, processes, and procedures will be part of your responsibilities. You will also monitor and report on service performance metrics, lead and manage a team of IT service desk professionals, and coordinate with other IT departments to resolve issues and enhance service quality. To be eligible for this role, you should have a Bachelor's degree in Information Technology, Computer Science, or a related field, with a minimum of 8 years of experience in IT service management with expertise in Full stack Java, MySQL (DB & Queries). Proven experience as an Assistant Manager or Manager in ITSM - Web Application Support is required. Possession of ITIL certification is preferred. Strong leadership and communication skills are essential, along with experience in managing IT service desk operations. This role demands someone with strong leadership qualities, excellent communication skills, and a solid background in IT service management. If you meet the eligibility criteria and are looking for a challenging opportunity in IT service management, we encourage you to apply.,