ITIL/ITSM Processes Advisor

NTT DATA is looking for an ITIL/ITSM Processes Advisor to join their team in Noida, Uttar Pradesh, India. As an IT Service Manager, you will be responsible for leading the ITIL Service Management capability for Service Design, Introduction, and Transition. You will champion ITIL control processes for Problem, Change, Release, and Configuration Management to ensure successful outcomes that align with corporate and operational objectives, while also ensuring effective IT governance and controls. Your role will involve delivering and managing the service delivery improvement plan, managing risks and issues, and supporting changes through effective communication and coordination at all levels of the organization. Additionally, you may need to deputize for the Head of Service Delivery when required. To be successful in this position, you should have a minimum of 8 years of Service Management experience and a strong background in leading an ITIL Service Management capability. You should have experience in implementing end-to-end ITIL Service Management framework and possess in-depth knowledge of Service Design & Transition, Major Incident Management, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management. Excellent communication skills, a collaborative approach, the ability to make tough decisions, and strong negotiation and relationship management skills are essential for this role. You should also have a passion for continuous service improvement and delivering results. Key Responsibilities: - Rollout and manage end-to-end ITIL Service Management best practices - Lead Service Reviews with business stakeholders and key suppliers - Create & manage the service delivery service improvement plan - Design and support Problem Management processes - Ensure Service Management processes are efficient and effective - Design and deliver disaster recovery processes - Manage ITIL Service Management toolset for continuous improvements - Ensure effective CAB and Release Management processes - Adhere to Company Risk Management policy and procedures Formal Education: - Degree Level education or relevant industry experience - ITIL Service Management V3 Expert certification is essential About NTT DATA: NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA offers diverse expertise in over 50 countries. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as application, infrastructure, and connectivity management. NTT DATA is a leading provider of digital and AI infrastructure and a part of NTT Group, investing in R&D to support organizations in moving confidently into the digital future. Visit them at us.nttdata.com.,