ITIL Systems Administration Analyst

As an ITIL Systems Administration Analyst at NTT DATA in Noida, Uttar Pradesh, India, you will be responsible for overseeing and administering ITIL based service support on a 24x7 basis. Your key responsibilities will include: - Managing service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. - Compiling, analyzing, and reporting statistical data and trends related to service level compliance and operational effectiveness. - Leading the account and working towards building client relations. - Focusing on identifying gaps and driving process improvements. - Suggesting and sharing ITIL best practices and assisting in their implementation. - Adapting communication techniques for audiences at various internal and external levels. - Monitoring alerts and managing critical incidents from a service management perspective. - Managing vendor relationships, allocating work, and mentoring others. To be successful in this role, you should have: - 3-5 years of relevant experience or an equivalent combination of education and work experience. - A strong understanding of ITIL processes and principles. - Leadership skills and experience with handling multiple accounts. - Knowledge of ITIL tools. - Strong verbal and written communication skills. - The ability to create and document processes effectively. - Competencies in conflict resolution, customer service, facilitation, and executive presentation.,