IT Technology Services Specialist-BASIS, HANA, SDM

You will be joining a dedicated team within SAP Enterprise Cloud Services Delivery as a Service Disruption Management (SDM) professional. Your role will involve streamlining delivery for strategic customers and focusing on resolving delivery issues to ensure system stability. You will play a crucial role in protecting and optimizing customers" investments in SAP Enterprise Cloud Services. **Key Responsibilities:** - Lead and manage the resolution of major incidents and crises impacting services and systems - Efficiently manage incidents to minimize service delivery impact and ensure high customer satisfaction - Utilize strong SAP technical expertise and problem-solving skills - Work collaboratively with partners under a governance model - Operate effectively under pressure **Qualifications Required:** - Previous experience in SAP technology - Strong problem-solving skills - Ability to work collaboratively and under pressure SAP is a purpose-driven and future-focused company, offering a collaborative and caring team environment. They value inclusivity, health, and well-being, and provide flexible working models to ensure that everyone, regardless of background, feels included and can perform at their best. SAP is an equal opportunity workplace and is committed to creating a better and more equitable world through unleashing all talents. Please note that successful candidates may be subject to background verification with an external vendor. If you require any accommodations or special assistance during the application process, please contact the Recruiting Operations Team at Careers@sap.com. This role is eligible for the SAP Employee Referral Program for permanent employees, subject to the eligibility rules outlined in the SAP Referral Policy. Additional conditions may apply for roles in Vocational Training.,