IT Technician

Company-Profile:

eClinicalWorks is a privately held, profitable company that focuses on establishing long-term relationships with customers. Our software is used by doctors and their staff in smallest to the largest set up in the USA.

eClinicalWorks is a leader in ambulatory clinical solutions. Our solutions extend the use of Electronic Health Records (EHR) beyond practice (clinic/hospital) walls with the latest technologies and create community-wide records. Our core products are Electronic Medical Records (EMR) and Practice Management (PM).

eClinicalWorks employs more than 6000+ plus people across its locations. We are headquartered in Westborough, Massachusetts, USA. Our offices are spread across New York, Atlanta, Chicago, California, Mumbai, Ahmedabad and Bengaluru. We are a product-based company designing and implementing our own Software. Our data centers are set up across USA. We believe in rapid Research & Development and Innovation in the HealthCare IT industry. We promote Culture by providing growth to our employees within the company. With customers across all 50 states using its solutions, customers include ACOs, physician practices, outpatient departments of hospitals, health centers, departments of health and convenient care clinics.

Designation: IT Technician

Job Functions / Responsibilities:

• Handling and Addressing User request related to IT Equipments (Desktop/Laptop and other peripherals).
• Monitoring, Acknowledge and troubleshooting the server and services alerts received on
• monitoring platforms.
• Ensure maximum uptime and availability of the service to the user by resolving issue.
• Need to work with core team during any other technical issues.
• Should be first point of contact to resolve or respond to any query or issues faced by other
• department.
• Ensure and follow all the Operational processes and Escalation Matrix.
• Addressing the issue related to Hardware, Software and Basic Networking
• Be the 1st responder for any IT issues reported by the user
• Escalate and work with core team for any issues related to Active Directory, network, storage and
• servers.
• Provide quick resolution or else escalate the issue to supervisor in timely manner for any issue
• reported.
• Should be able to take the ownership of any issue reported and be on it till the issue is resolved.

Help Create technical documentation.

Job Requirements:

• Should have good knowledge of Desktop Operating System (Windows 10, Ubuntu, etc.)
• Should have knowledge of Server Operating System (Windows Server 2019, Centos, Ubuntu,
• etc.)
• Should have the knowledge of computer hardware parts.
• Excellent problem-solving and multitasking skills.
• Ready to work in any shift as well as Weekends.

Knowledge of network security practices and anti-virus program

Qualification:

• Degree / Diploma in CS or graduate in any discipline with knowledge of Computer
• Hardware, Software and Network.
• Fresher or 1 Year Experience
• Completed Computer Hardware, Network Course from any of the institute providing
• training.
• Certification in A+ will be added advantage.

Other Skills :

• Telephone etiquette
• Fluency in English Communication.
• Ability to balance multiple priorities.
• Strong analytical and problem-solving skills.
• Ready to work in 24*7 Shifts.