IT Systems Engineer (IMAC)

Job Description: Are you interested in joining a dynamic global technology company like Schaeffler, which has a strong entrepreneurial spirit and a history of private ownership As a partner to major automobile manufacturers, aerospace, and industrial sectors, you will have numerous development opportunities. Role Overview: In this role, your primary responsibilities will include: - Coordinating and executing global IMAC processes - Ensuring standardized IT device lifecycle management in collaboration with regional IT teams - Monitoring and optimizing service quality through KPIs and process improvements - Supporting hardware deployment strategies, including Device-as-a-Service (DaaS) initiatives - Managing escalations and troubleshooting related to global IMAC activities (to support the Edge IT) - Maintaining process documentation and providing guidelines for Edge IT & regional teams Your secondary responsibilities will involve complementary cross-domain skills such as: - Engaging with external service providers to enhance service delivery - Supporting ITIL-based service processes and ticket management - Assisting in the implementation of automation and self-service solutions - Collaborating with the workplace standardization team Key Responsibilities: Your qualifications for this role should include: Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field - Certification such as ITIL, Service Management (preferred) Experience: - More than 3 years of experience in an IT environment: IT Client support, IT Asset management, IMAC-D Support, service operations - Hands-on experience with IMAC processes, hardware deployment, and IT Service coordination - Familiarity with IT Service Management Tools (e.g., ServiceNow) - Excellent stakeholder management skills and the ability to simplify complex technical information - Strong problem-solving abilities and an analytical mindset - Outstanding teamwork and communication skills If you are looking to be part of a global company that values diversity, respects all ideas and perspectives, and drives innovation through creativity, then Schaeffler is the place for you. Join us in advancing how the world moves and impacting the future with innovation. Exciting assignments and outstanding development opportunities are waiting for you. We look forward to receiving your application. For more information and to apply, visit www.schaeffler.com/careers Your Contact: Schaeffler Technology Solutions India Pvt. Ltd. Contact Person: Vineet Panvelkar For technical questions, please contact: technical-recruiting-support-AP@schaeffler.com,