IT Support (L2)

As an IT Support (L2) at SFJ Business Solutions, a leading E-Learning company in Bengaluru, you will be responsible for providing technical assistance and support to internal team members and clients. Your expertise is crucial in ensuring the smooth operation of IT systems and resolving technical issues efficiently. **Key Responsibilities:** - Provide technical support to end-users in person, via phone, or remote tools - Install, configure, and troubleshoot hardware and software components - Diagnose and resolve technical issues related to network connectivity - Collaborate with the IT team to ensure smooth operation of all systems - Document all technical procedures and user guides - Manage user accounts and permissions - Perform regular system updates and upgrades - Ensure data security and backup procedures are in place **Qualifications Required:** - Associate degree in Information Technology or related field - Proven experience as an IT Support specialist or similar role - Strong knowledge of Windows and Mac OS environments - Experience with troubleshooting hardware and software issues - Excellent communication and customer service skills - Ability to work well in a team environment - Knowledge of network protocols and security - Certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are a plus,