IT Support Executive(Female)

As an IT Support Executive at Trogon Media, your role will involve: - Serving as the first point of contact for clients seeking technical assistance over the phone. - Listening attentively to client issues and inquiries, providing accurate information and solutions. - Guiding clients through technical processes and resolutions. - Understanding client issues and discussing them with the technical team. - Effectively handling risky client interactions by remaining calm, empathetic, and composed. - Keeping up-to-date with product knowledge, services, and technical aspects. - Providing exceptional customer service while maintaining a friendly and professional demeanor. Qualifications: - Strong communication skills, both verbal and written. - Patience, empathy, and the ability to explain technical details clearly. - Basic understanding of technical concepts and problem-solving techniques. - Previous experience of 1 year or more in customer service or technical support is a plus. - Ability to handle and manage risky client interactions in a fast-paced environment. - Good organizational skills and attention to detail. - Familiarity with support ticketing systems is advantageous. Trogon Media is a company that values customer service and technical expertise. As an IT Support Executive, you will play a crucial role in providing top-notch technical assistance to clients while maintaining a professional and friendly demeanor. To apply for this position, please send your updated resume to hr@trogonmedia.com with the subject line IT Support Executive. This is a full-time job opportunity with the benefit of cell phone reimbursement. The preferred education requirement is a Bachelor's degree, and the work location is in person. As an IT Support Executive at Trogon Media, your role will involve: - Serving as the first point of contact for clients seeking technical assistance over the phone. - Listening attentively to client issues and inquiries, providing accurate information and solutions. - Guiding clients through technical processes and resolutions. - Understanding client issues and discussing them with the technical team. - Effectively handling risky client interactions by remaining calm, empathetic, and composed. - Keeping up-to-date with product knowledge, services, and technical aspects. - Providing exceptional customer service while maintaining a friendly and professional demeanor. Qualifications: - Strong communication skills, both verbal and written. - Patience, empathy, and the ability to explain technical details clearly. - Basic understanding of technical concepts and problem-solving techniques. - Previous experience of 1 year or more in customer service or technical support is a plus. - Ability to handle and manage risky client interactions in a fast-paced environment. - Good organizational skills and attention to detail. - Familiarity with support ticketing systems is advantageous. Trogon Media is a company that values customer service and technical expertise. As an IT Support Executive, you will play a crucial role in providing top-notch technical assistance to clients while maintaining a professional and friendly demeanor. To apply for this position, please send your updated resume to hr@trogonmedia.com with the subject line IT Support Executive. This is a full-time job opportunity with the benefit of cell phone reimbursement. The preferred education requirement is a Bachelor's degree, and the work location is in person.