IT Support Executive(Female)

Job Description

Responsibilities: Serve as the first point of contact for clients seeking technical assistance over the phone. Listen attentively to client issues and inquiries, providing accurate information and solutions. Guide clients through technical processes and resolutions. Understand client issues and discuss with technical team. Effectively handle risky client interactions by remaining calm, empathetic, and composed. Keep up-to-date with product knowledge, services, and technical aspects. Provide exceptional customer service while maintaining a friendly and professional demeanor. Qualifications: Strong communication skills, both verbal and written. Patience, empathy, and the ability to explain technical details clearly. Basic understanding of technical concepts and problem-solving techniques. Previous experience of 1 years or more in customer service or technical support is a plus. Ability to handle and manage risky client interactions in a fast-paced environment. Good organizational skills and attention to detail. Familiarity with support ticketing systems is advantageous. How to Apply: Send your updated resume to hr@trogonmedia.com with the subject line “IT Support Executive ”. Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Shift: Day shift Work Days: Weekend availability Education: Bachelor's (Preferred) Work Location: In person Application Deadline: 31/05/2025 Expected Start Date: 01/06/2025