IT Support Executive / IT Administrator

Job Description: IT Support Executive / IT Administrator

Location: Mumbai (with remote coordination for Hyderabad office)

Reports To: Operations/Management

Job Overview:

We are seeking a proactive and reliable IT Support Executive to manage all IT-related tasks for our offices in Mumbai and Hyderabad. The ideal candidate will be responsible for hardware and software maintenance, user setup, server & cloud optimization, software tools, surveillance systems, and technical coordination for various business functions. This role requires hands-on experience, problem-solving skills, and a service-oriented mindset.

Key Responsibilities:

Hardware & Software Management

• Handle the procurement and maintenance of laptops, printers, and other IT equipment.
• Prepare and configure systems for new joiners (laptops, email setup, required software).
• Install and update software applications across all devices in a timely manner.
• Maintain inventory and service records for all technical assets.

IT Systems & Server Oversight

• Manage and monitor all email systems, access controls, and user configurations.
• Suggest and implement infrastructure optimizations (e.g., physical vs. cloud-based servers).
• Ensure smooth email forwarding and routing (e.g., Inova to ESSON).

Software & Application Support

• Administer tools like Zoho, HRMS, and other office productivity software.
• Maintain secure and reliable remote access for the Hyderabad office.

Website Maintenance Coordination

• Monitor company websites to ensure they are live and functional.
• Coordinate with web designers for content updates, news posting, or troubleshooting.
• No development work is required, but ongoing site support and management are expected.

AV & Surveillance Equipment Handling

• Set up and maintain audio-visual devices including TVs, speakers, and video conferencing equipment.
• Manage and monitor office surveillance cameras (Mumbai and Hyderabad locations).
• Ensure all systems are connected and functioning.

Additional IT Support

• Manage access cards, internet connectivity (including at the Directors residence, if needed), and mobile payment tracking from a tech angle.
• Provide assistance for any ad-hoc IT requirements across offices or residence, ensuring timely resolution.

Key Skills Required:

• Proven experience in IT support, systems administration, or similar role.
• Knowledge of Windows/Mac systems, networking, cloud platforms (AWS/Azure preferred).
• Familiarity with business software like Zoho, HRMS tools, and email administration.
• Good communication skills and ability to coordinate with third-party vendors.
• Ability to work independently and manage IT operations end-to-end.

Preferred Qualifications:

• Bachelor’s degree in Computer Science / IT or relevant field.
• Minimum 2–4 years of experience in a similar role.
• Experience supporting remote teams and multi-location offices.