IT Support Executive

Position Title: IT Executive
Department: Information Technology
Location: Forward Life Pvt Ltd, Ameerpet
Reporting To: IT Admin Head

Role Overview

The IT Executive will be responsible for maintaining and supporting the organization’s IT infrastructure, ensuring system uptime, data security, and providing end-user technical assistance. The role involves hands-on management of hardware, software, and networking, along with proactive IT process improvement and cross-departmental collaboration.

Key Responsibilities

A. IT Infrastructure & Support

• Install, configure, and maintain desktops, laptops, printers, routers, switches, and Wi-Fi networks.
• Manage LAN/WAN infrastructure and ensure uninterrupted internet connectivity.
• Provide day-to-day IT support to employees for hardware and software issues.
• Manage user accounts, email IDs, and access permissions.
• Perform timely software updates, antivirus scans, and patch installations.
• Maintain IT asset inventory with AMC/warranty tracking.
• Implement and monitor firewalls, antivirus, and endpoint security.
• Manage local and cloud data backups and perform restoration testing.
• Coordinate with vendors for IT procurement, repairs, and system upgrades.
• Monitor website hosting, SSL renewals, and server uptime.
• Support remote employees with VPN setup and access configuration.

B. System & Data Security

• Ensure compliance with data protection regulations (GDPR, IT Act).
• Enforce IT security policies (password policies, restricted device usage, etc.).
• Monitor access control and use of removable storage devices.
• Maintain confidentiality and security of company data at all times.

C. Cross-Functional Support

• Collaborate with and support other departments in their IT-related requirements, ensuring smooth inter-departmental operations and timely technical assistance.

Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2–4 years of experience in IT support or system/network administration.
• Strong knowledge of routers, switches, firewalls, and LAN/WAN networks.
• Familiarity with Windows OS, MS Office 365, and antivirus tools.
• Understanding of data backup, IT security, and software licensing.
• Excellent troubleshooting and communication skills.

Additional Requirements

• Willingness to work in rotational shifts as per operational requirements.
• Must be open to cross-functional collaboration with other departments.
• Must be willing to sign a 2-year employment agreement.

Job Type: Full-time

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person