IT Support Engineer

Job description- IT Administrator

Location: Gandhinagar, Gujarat (Infocity IT Park Campus)

Shift: US Night Shift (5 days a week)

Salary Range: As per Market Standard

Immediate Joiners Preferred

Industry: Outsourcing and Offshoring Consulting

Employment Type: Full-time

JOB OVERVIEW:

GrowQ Private Limited is seeking a highly skilled IT Administrator with a strong technical background to manage our IT infrastructure, support AWS environments, and handle network administration. The ideal candidate will possess expertise in LAN and server management, firewall security, and end-user support, with excellent communication skills to work effectively in a US-based shift.

KEY RESPONSIBILITIES:

• AWS Management: Manage and support AWS cloud infrastructure, including EC2 instances, S3, RDS, and other services. Ensure optimal performance, security, and cost management of cloud resources.
• Network Administration: Oversee LAN and server management, ensuring smooth operation, connectivity, and security within the company’s IT infrastructure.
• Firewall Security: Configure and maintain Sophos firewalls, ensuring proper network security protocols and managing VPNs, intrusion prevention systems (IPS), and web f iltering.
• Office 365 & Teams: Provide support for Office 365, Teams, and other communication and collaboration tools, ensuring smooth operations and assisting with troubleshooting issues.
• Desktop Support: Offer end-user support for desktop systems, hardware, and software issues, ensuring minimal downtime and quick resolution of technical problems.
• IT Documentation: Maintain ISO-compliant documentation and assist in preparing for internal and external audits.

QUALIFICATIONS:

• Proven experience in managing AWS cloud infrastructure.
• Expertise in LAN administration, server management, and network security (preferably with Sophos firewalls).
• Strong proficiency with Office 365 and Teams.
• Excellent verbal and written communication skills in English.
• Ability to troubleshoot and resolve desktop hardware/software issues.
• ISO documentation and audit experience is a plus.

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Life insurance
• Provident Fund
• Work from home

Shift:

• Night shift
• US shift

Work Days:

• Monday to Friday

Application Question(s):

• Do you speak English?

Work Location: In person