Job
Description
The IT Solutions Specialist- Endpoint Services role is part of the global Endpoint services team, who deliver our IT strategy to improve and optimize Endpoint infrastructure, implement Endpoint security solutions, improve Software delivery automation capabilities, implement remote support builds through Windows Autopilot and manage life cycle through Microsoft SCCM and Intune. The successful candidate will have in depth knowledge in Endpoint infrastructure and management, Software delivery automation, Group polices and Intune device policies, Security solutions implementation and 4th line support experience. The role works closely with IT Customer success team, Information Security and Operations team and other key stakeholders contribute to the creation of long-term strategies and roadmaps. Key duties and responsibilities include: Responsible for maintaining the strong working relationship between Information Security and operations team Ability to apply knowledge to delivery of project related deliverables such as high level and low-level diagrams Assisting in solving Desktop issues (4th line support) by engaging internal owners and manufacturer support. Robust knowledge on desktop projects for Security solutions implementation, office moves and deploying new modern Microsoft solutions to the group. Design, delivery, and maintenance of Windows 10/11 standard builds ensuring the builds are patched and enhanced to meet IT standards Using detailed knowledge of SCCM, Intune, Active Directory, Azure Active Directory, group policy, user profile management and security concepts to provide a compliant service Using detailed knowledge of Virtual desktop, manage, enhance, and support the VDI estate Using detailed knowledge of Microsoft 365, Intune, and collaboration solutions to deliver an improved end user experience Using detailed knowledge of Microsoft E5 security features implementation, management, and response Implement M365 Security features for EDR real-time continuous monitoring and collection of endpoint data with rules-based automated response and analysis capabilities Design and delivery of Software though automation using Servicenow integration Defining end user personalization and endpoint analytics with Aternity Participation in projects, bringing technology roadmap expertise in the project planning and design phase, through the build and implementation phases Contribution or ownership of the high-level designs (dependent on technology, scale, and overall requirement) Creating low-level pattern or template designs and implementing technology defined in a low-level pattern or design Monitor, maintain and optimize the Microsoft SCCM and Intune systems and environment to ensure performance efficiencies and optimization Meet service level targets for Endpoint services relates to ISMS, ISO27001 and CE+ Successive improvement in delivering efficiency to the Endpoints and Server estate Efficient communication of service activities to IT staff and business users. Candidate Specification: Essential: In depth knowledge in Microsoft endpoint management solutions SCCM and Intune In depth knowledge in Active directory, group policies, Intune device policies and Azure Active directory groups and memberships In depth knowledge in Endpoint security solutions like MS Defender for Endpoints (MDE), Defender Antivirus, Defender for Cloud apps integration, Endpoint Detection and Response, and Advanced hunting. In depth knowledge in Azure cloud capabilities including Microsoft Graph and API integration In depth knowledge in Printing, Print server estate management and Papercut solutions. Windows 10 and certificates deployment and management Strong knowledge in scripting language (PowerShell) for Software delivery automation Knowledge of MDM and MAM conditional access policies to support mobile devices through Intune Experience with Windows security patching processes, Anti malware, Encryption, and update compliance Experience in configuration of VPN profiles, Windows Autopilot hybrid and Direct access Problem management and leading problem resolution Knowledge in Disaster recovery and Business continuity process Desirable: Educated to bachelor s degree level, preferably in an IT or engineering related discipline. Formal accreditation in ITIL v3, V4 or another best practice framework desired. Significant experience in administrating, maintaining, and monitoring Microsoft SCCM, Intune (including Active Directory, Defender and Group Policies) systems and in an Enterprise environment Training and certification in SCCM administrator, Intune administrator, M365 Security Administrator and Azure solution architect expert. Training and certification in Printing and Print management solutions like Papercut. Knowledge on 3rd party patching tools like PatchMyPC preferred Knowledge and Experience in an enterprise-level LAN management, systems configuration, network directories, domain name services, authentication, email, security, and backup functions Knowledge and Experience installing, configuring, and supporting Microsoft Windows operating systems for use in a network environment Knowledge of TCP/IP, DHCP, and DNS network protocols and services Personal Attributes: Passionate about technology and learning. Ability to balance demands and priorities and think clearly under pressure. Attention to detail and a focus on quality. Excellent conflict resolution, communication, and collaboration skills. Logical and analytical approach to solving problems.
