IT Services Desk Specialist with German language

Job Description

• Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. • Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLA’s, provision of timely communications and maintenance of ownership until closure. • Collaboration with various teams & stakeholders. • Identify service improvement opportunities along with the leads. • Further development and maintenance of existing knowledge database. • Participates in assigned projects. • Flexible working on weekend, which would be on rotational basis within the team. • Thinking out of the box solutions for issues raised by the customer. • ITIL3/4 foundation certificate is good to have • Passion to learn new concepts, technologies and processes WORK EXPERIENCE REQUIREMENTS • Must be Fluent written and spoken German (minimum B2) and English. • Should be a Graduate or equivalent degree. • Minimum 3 years proven experience in a service desk / customer service role • Good troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, basic networking, and active directory • Knowledge of BMC helix ticketing tool system • Excellent communication skills • Customer focused and results oriented. • Ability to work alone or as a member of a team. • Readiness to work on shift working pattern and weekend basis. • Responsible and organized. • Logical thinker • Passion to learn new concepts, technologies, and processes. Job Type : Full Time Education : Any Graduate (Preferred) Experience : 2-5 years (Required) Show more Show less