IT Service Owner/ IT Service Manager/Senior Consultant Specialist

Job Description

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Provide 2nd and 3rd line Support to a portfolio of SaaS applications used by 220,000 employees across the group. Become a technical SME on these applications. Working with the Technical Product Manager of WEO to manage the relationship with the SaaS vendors. Complete IT Governance Activities such as IT Service Acceptance and External Hosting Committee. Manage Changes and Major Incidents Act as IT Service Owner or Delegate for a subset of the applications in the Corporate Services estate Work on new initiatives to enhance the portfolio of applications Providing consultancy and advise to aid in enhancing the Colleague Experience of Corporate Services Technology Complete IT Service management role and responsibilities for SaaS Applications Requirements To be successful in this role, you should meet the following requirements: Have Incident Support End User Support Experience Have Project Delivery / Project Management Experience Have experience supporting or delivering SaaS or Cloud Applications Have managed HSBC IT Governance processes. Have a broad range of technical skills such as desktop support, network, infrastructure, and cloud. Experience and technical understanding of applications that authenticate with SSO against Azure Active Directory. Experience of delivering or support end user colleague applications or externally facing customer applications Experience in IT Service onboarding process. Computer Science Degree or Similar