IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of service management processes to enhance service delivery. - Monitor and report on the performance of IT services, identifying areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Strong analytical skills to assess incidents and determine appropriate resolutions. - Experience with IT service management tools and frameworks. - Ability to communicate effectively with technical and non-technical stakeholders. - Familiarity with incident response protocols and best practices. Additional Information: - The candidate should have minimum 2 years of experience in Critical Incident Management. - This position is based at our Kolkata office. - A 15 years full time education is required.