IT Service Management Representative

 About The Role  

Project Role :IT Service Management Representative

Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :Event Management

Good to have skills :Microsoft Windows Server Administration, Network Operations & Service Management
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
About The Role :ServiceNow ITOM & AI Specialist Level 11 Role Overview We are seeking a highly skilled ServiceNow ITOM Specialist with advanced expertise in AI-driven automation and monitoring. The successful candidate will be responsible for designing, implementing, and optimizing ITOM solutions, leveraging artificial intelligence to enhance operational efficiency, predictive analytics, and intelligent incident management across enterprise environments. Primary Responsibilities Support ServiceNow ITOM modules (Discovery, Event Management, Orchestration, CMDB) with AI-powered enhancements for predictive monitoring and automated remediation. Develop and optimize dashboards for real-time visibility into service health, operational metrics, and AI-driven insights using ServiceNow Performance Analytics and custom dashboards. Work closely with cross-functional teams to resolve ITOM and AI-related issues, ensuring high availability and performance of IT services. Troubleshooting and continuous improvement initiatives using AI analytics and automation. Primary Skills ServiceNow ITOM (Discovery, Event Management, Orchestration, CMDB) AI/ML frameworks (TensorFlow, PyTorch, Scikit-learn, or similar) Python (for automation and AI integration) Dashboard creation and optimization (ServiceNow Performance Analytics, custom dashboards) Good to Have Skills Integration experience with monitoring tools (DataDog, ThousandEyes, Splunk) Familiarity with ServiceNow AI features (Predictive Intelligence, Virtual Agent) Experience with Ansible or other automation tools Cloud platforms (AWS, Azure, GCP) Technical Experience Minimum of 1.8 years of experience in ServiceNow ITOM implementation and administration. Hands-on experience integrating AI/ML solutions with ITOM workflows. Proficiency in Python development for automation and AI integration. Experience with cloud infrastructure and monitoring tools is a plus. Professional Attributes Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills, with a focus on innovation and automation. Educational Qualification & Certification Graduate Degree in Computer Science, Information Technology, or related field. ServiceNow and AI/ML certifications are a plus. Qualification 15 years full time education