IT Service Helpdesk Executive

As an IT Helpdesk Specialist with 2 to 4 years of experience, you will be responsible for providing technical support for both hardware and software in our Chennai office. Your role will involve tasks such as installation, configuration, and troubleshooting, as well as utilizing ServiceNow for ticket management and timely issue resolution. Additionally, you will need to diagnose and resolve technical issues efficiently, collaborate with team members to implement solutions, and maintain a high level of customer service for both in-person and remote support. To succeed in this role, you must have hands-on experience in handling hardware like desktops, laptops, and printers, along with software troubleshooting skills. Proficiency in using ServiceNow or similar ticketing tools is essential, as well as strong problem-solving abilities to address technical issues independently. Excellent verbal and written communication skills are also required to effectively support users and document solutions. Preferred skills include knowledge of networking basics, IT security protocols, mobile device management, and remote support tools. You should be comfortable working in a dynamic, fast-paced environment and be able to prioritize tasks effectively. This position is full-time and permanent, with night shift (US shift) workdays from Monday to Friday and weekend availability required. Benefits offered include health insurance, life insurance, and Provident Fund. The job location is in Chennai, Tamil Nadu, and the ability to reliably commute or relocate before starting work is necessary. If you are interested in joining our team, please ensure you meet the education requirement of a Bachelor's degree and have the required experience in IT Helpdesk, ServiceNow, software troubleshooting, and configuration.,