IT Service Desk Engineer

0 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Log all calls received via any communication medium (Mail, Phone, Web) and issue the incident ticket to the user.

  • Analyze all calls received and update the comments on analysis before assigning it to L2.
  • Provide the solution on time as per the SLA norms.
  • Learn the new features and changes incorporated in a patch whenever it is implemented.
  • Follow up with the user till the required information is received for analysis.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Shift:

  • Day shift
  • Rotational shift

Work Days:

  • Monday to Friday
  • Weekend availability

Work Location: In person

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