IT Service Continuity Management (ITSCM) Expert

Key Responsibilities

• Strategy & Governance

• Define, implement, and maintain ITSCM frameworks, policies, and procedures aligned with organizational and regulatory standards (e.g., DORA, ISO 22301, ISO 27001).
• Ensure ITSCM is integrated with overall Business Continuity and Disaster Recovery strategies.

• Risk & Impact Assessment

• Conduct IT Service Impact Analysis (SIA) and align with Business Impact Analysis (BIA) to determine critical IT services, dependencies, RTOs (Recovery Time Objectives), and RPOs (Recovery Point Objectives).
• Identify risks and single points of failure within IT landscapes; recommend and track mitigation measures.

• Continuity Planning

• Develop and maintain IT Service Continuity Plans (ISCPs) for critical applications and infrastructure.
• Collaborate with application, infrastructure, and cloud teams to ensure appropriate recovery solutions (e.g., high availability, backups, replication, immutable storage).

• Testing & Exercising

• Plan, coordinate, and execute ITSCM tests including disaster recovery (DR) drills, failover testing, and table-top exercises.
• Document results, track gaps, and drive remediation to improve resilience.

• Incident & Crisis Support

• Support major incident and crisis management teams during service disruptions.
• Provide expertise in recovery strategies and coordinate IT recovery actions in alignment with BCM.

• Stakeholder Management

• Partner with business stakeholders, IT service owners, vendors, and regulators to ensure awareness and compliance with ITSCM requirements.
• Provide training, awareness, and expert guidance on IT service continuity.

• Continuous Improvement

• Monitor technology trends, regulatory updates, and industry best practices in resilience.
• Recommend automation and innovative approaches to enhance IT continuity and recovery processes.

Required Qualifications & Experience

• Bachelors/Masters degree in IT, Computer Science, Information Security, or a related field.
• 6+ years of experience in IT Service Continuity Management, Disaster Recovery, or IT Resilience.
• Strong knowledge of IT infrastructure (servers, storage, network, cloud, databases) and enterprise applications.
• Experience with

  BCM/ITSCM frameworks

  such as ISO 22301, ISO 27001 Annex A.17, ITIL, NIST, and regulatory requirements (e.g., DORA).
• Hands-on experience in DR planning, testing, and execution in on-premise and cloud environments.
• Familiarity with backup technologies, high availability, replication, and recovery solutions.
• Excellent stakeholder management and communication skills, with the ability to translate technical continuity concepts into business language.

Preferred Certifications

• ITIL 4 or ITIL Service Continuity Certification
• ISO 22301 Lead Implementer/Auditor
• Certified Business Continuity Professional (CBCP) or equivalent
• Cloud certifications (AWS/Azure/GCP resilience or DR specialties)

Key Competencies

• Analytical mindset with strong problem-solving skills.
• Ability to work under pressure during incidents or recovery situations.
• Strong collaboration skills across global, cross-functional teams.
• Proactive, structured, and detail-oriented approach to governance and testing.
• Other perks and benefits are provided