IT Service Continuity Management (ITSCM) Expert Allianz Technology

6.0 - 10.0 years

12 - 18 Lacs

pune, thiruvananthapuram

Hybrid

Key Responsibilities Strategy & Governance Define, implement, and maintain ITSCM frameworks, policies, and procedures aligned with organizational and regulatory standards (e.g., DORA, ISO 22301, ISO 27001). Ensure ITSCM is integrated with overall Business Continuity and Disaster Recovery strategies. Risk & Impact Assessment Conduct IT Service Impact Analysis (SIA) and align with Business Impact Analysis (BIA) to determine critical IT services, dependencies, RTOs (Recovery Time Objectives), and RPOs (Recovery Point Objectives). Identify risks and single points of failure within IT landscapes; recommend and track mitigation measures. Continuity Planning Develop and maintain IT Service Continuity Plans (ISCPs) for critical applications and infrastructure. Collaborate with application, infrastructure, and cloud teams to ensure appropriate recovery solutions (e.g., high availability, backups, replication, immutable storage). Testing & Exercising Plan, coordinate, and execute ITSCM tests including disaster recovery (DR) drills, failover testing, and table-top exercises. Document results, track gaps, and drive remediation to improve resilience. Incident & Crisis Support Support major incident and crisis management teams during service disruptions. Provide expertise in recovery strategies and coordinate IT recovery actions in alignment with BCM. Stakeholder Management Partner with business stakeholders, IT service owners, vendors, and regulators to ensure awareness and compliance with ITSCM requirements. Provide training, awareness, and expert guidance on IT service continuity. Continuous Improvement Monitor technology trends, regulatory updates, and industry best practices in resilience. Recommend automation and innovative approaches to enhance IT continuity and recovery processes. Required Qualifications & Experience Bachelors/Masters degree in IT, Computer Science, Information Security, or a related field. 6+ years of experience in IT Service Continuity Management, Disaster Recovery, or IT Resilience. Strong knowledge of IT infrastructure (servers, storage, network, cloud, databases) and enterprise applications. Experience with BCM/ITSCM frameworks such as ISO 22301, ISO 27001 Annex A.17, ITIL, NIST, and regulatory requirements (e.g., DORA). Hands-on experience in DR planning, testing, and execution in on-premise and cloud environments. Familiarity with backup technologies, high availability, replication, and recovery solutions. Excellent stakeholder management and communication skills, with the ability to translate technical continuity concepts into business language. Preferred Certifications ITIL 4 or ITIL Service Continuity Certification ISO 22301 Lead Implementer/Auditor Certified Business Continuity Professional (CBCP) or equivalent Cloud certifications (AWS/Azure/GCP resilience or DR specialties) Key Competencies Analytical mindset with strong problem-solving skills. Ability to work under pressure during incidents or recovery situations. Strong collaboration skills across global, cross-functional teams. Proactive, structured, and detail-oriented approach to governance and testing. Other perks and benefits are provided

Posted 9 hours ago

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