IT Operations-Store & Warehouse

Hiring for IT Operations-Store & Warehouse

Years of Experience : 4 to 5 years

Location : Mumbai

BE or B .Sc IT + MBA in Systems

Role & responsibilities

• New Store IT Setup Coordination:

• Own and drive the end-to-end IT setup process for new store openings including CCTV, footfall counters, internet readiness, and system installation.
• Coordinate with internal IT and external vendors to ensure timely execution.
• Track and close checklist-based tasks for every new store.

• CCTV & Footfall System Oversight:

• Monitor the operational health of CCTV and footfall tracking systems across locations.
• Escalate and follow up with vendors for rectification and ensure SLA adherence.
• Maintain basic logs and documentation for system uptime and issue resolution.

• eCommerce Clip Support:

• Coordinate clip retrieval requests related to eCommerce orders by working with the relevant system operators or vendors.

• Vendor & Service Coordination:

• Act as the central point of contact for field vendors related to surveillance, footfall devices, and store IT setups.
• Schedule visits, verify task completion, and escalate delays or quality issues.
• Track service SLAs, AMC schedules, and installation timelines.

• Team Handling:

• Supervise junior executives or field support staff.
• Assign tasks, monitor progress, and ensure issue resolution is tracked to closure.
• Store Email Access Reviews:
• Drive monthly reviews of store-level email ID usage.
• Coordinate with HR/IT for deactivation or updates where required.

Qualifications:

• Graduate in any discipline\ Polytechnic Diploma (IT or Business background preferred).
• 4-5 years of experience in project execution /coordination roles in retail/store operations or IT project execution.
• Experience in handling vendors, new store rollouts, surveillance systems implementation is a strong plus

ramesh.samant@metrobrands.com