IT Operations

About Us

At Quest Alliance we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and educators.We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage with educators, civil society, government institutions and corporate organizations to demonstrate and enable scalable and replicable solutions in school education and vocational training.At Quest you will get the opportunity to apply your skills and contribute to addressing issues around quality education and skills training. The organization gives you the space to learn and grow in a fun and engaging environment. We have an eclectic group of people working at Quest drawn from diverse disciplines including Education, Technology, Design, Youth Development and Business.

About The Role

Quest Alliance is seeking an IT support engineer. The IT engineer plays a key role in ensuring the organization's technology systems are secure, efficient, and aligned with its mission-driven operations. This role involves maintaining and improving the IT infrastructure, providing user support, managing cloud platforms, and implementing technology solutions that enhance program delivery and internal collaboration. The position also includes responsibility for network security, data integrity, and supporting digital transformation initiatives across the organization.

Key ResponsibilitiesEmployee Support On Laptop/Desktop IssuesProvide timely resolution of hardware and software issues for employees.Ensure employees have uninterrupted access to tools needed for learning and productivity.Network Security And UpdatesImplement regular security updates to ensure safe usage of digital learning platforms.Protect data integrity and privacy in learning modules.Maintenance of Office Hardware (Server, UPS, Desktop, Printer, Projectors, TV, Internet) :Maintain all office hardware to ensure operational efficiency.Ensure technology-dependent presentations and sessions run without interruptions.Meeting Room Setup For QLO (Quest Learning Organisation)Ensure meeting rooms are set up with necessary technical equipment.Guarantee smooth facilitation of learning sessions.Point of Contact (POC) for Future Skills Interactive Display (QLO and External Locations) :Serve as the key contact for interactive displays that focus on advanced skills development.IT Asset Management & ProcurementMaintain up-to-date IT assets and ensure timely procurement processes.Support content delivery reliant on the latest technology.Lab Setup in Government Schools, ITIs, and VTIs in the South Region :Set up and maintain IT labs to enhance the learning experience in educational institutions.Support effective delivery of digital content in these institutions.IT Assets Monitoring And MaintenanceRegularly monitor and maintain IT assets to ensure they are up-to-date and available when needed.Prevent delays in sessions by ensuring systems are fully operational and accessible.Support In Server Setup And MaintenanceEnsure servers are equipped with up-to-date tools and services.