It Network Engineer

Position: IT Network Engineer Experience: 3-5 years Location: Pune IT Engineer India (IST/Asia Support) Who We Are Careismatic Brands outfits our community of care through a portfolio of market-leading brands that support healthcare professionals worldwide. We operate as part of a greater community that values service, reliability, and impact. What Youll Do As the India-based IT Support Specialist I, youll be the front line of IT support during IST and broader Asia-Pacific business hours. You'll respond to end-user issues and assist with basic systems administration and cloud platform maintenance for Careismatics global infrastructure. Responsibilities Help Desk & End-User Support (Level 12) • Serve as the first and second line of technical support for software, hardware, and network issues. • Respond to and resolve incidents and service requests via ticketing systems (e.g., Jira). • Provide exceptional customer service to both local and remote employees. • Document all support interactions and resolutions in the service desk system. • Act as an escalation point for complex issues, working closely with US-based counterparts. System Administration (Light) • Assist with Windows OS patch management and endpoint/server updates. • Monitor system alerts, performance logs, and health dashboards; escalate issues proactively. • Verify and troubleshoot backup jobs and software deployment. • Perform user onboarding/offboarding, access control reviews, and group policy updates. • Participate in software deployments and IT compliance tasks (e.g., MFA enforcement, encryption). • Provide basic support for virtualization environments (e.g., VMware, Hyper-V). Cloud Platform Support (Azure & AWS) • Perform basic administration in Microsoft Azure and AWS (e.g., managing virtual machines, users, resource groups). • Assist with monitoring, cost reporting, and alerting configurations for cloud infrastructure. • Help enforce cloud security policies such as identity and access management (IAM), MFA, and backup retention. Support cloud-based services including Azure, Entra ID, Office 365, S3, and EC2. Qualifications : • 35 years of experience in IT support (desktop, end-user, or help desk). • Working knowledge of Windows 10/11, Windows Servers 2019 - 2025 Active Directory, Office 365, and standard productivity tools. • Basic understanding of networking (DNS, DHCP, TCP/IP). • Familiarity with endpoint patching and monitoring tools (e.g., Intune, WSUS, PRTG). • Awareness of IT security practices, including endpoint protection and phishing prevention. • Hands-on experience with Azure and/or AWS administration at a foundational level. Preferred Qualifications: • Exposure to PowerShell or other scripting tools for automation. • Experience with Cisco Meraki, CrowdStrike, Zscaler, or Cloudflare. • IT certifications such as CompTIA A+, MCSA, Azure Fundamentals (AZ-900), or AWS Cloud Practitioner (CLF-C01). Other Requirements: • Must be able to work IST and extended Asia time zone business hours. • Available for on-call rotation or support during off-hours as needed. • Excellent communication skills in English, both verbal and written. • Strong problem-solving abilities and attention to detail. • Ability to work independently while collaborating with a global IT team.