It Infrastructure Lead

Role Summary

We are looking for a skilled IT Infrastructure Lead who will be the backbone of the IT landscape. This role involves overseeing cloud-based infrastructure, ERP, SFA, DMS, Chemist Software, LIMS, HRMS, and Cloud Analytics, while also coordinating with outsourced vendors for implementation and support.

Role & responsibilities

IT Infrastructure & Cloud Management:

Oversee 100% cloud-based infrastructure (AWS, Azure, GCP) ensuring scalability, security, and performance.

Manage serverless computing, network security, backup & disaster recovery policies.

Implement and maintain high availability & auto-scaling solutions.

Ensure compliance with data security regulations (GMP, HIPAA, GDPR).

IT Systems & Application Integration

Lead the implementation, integration, and optimizationof:

ERP (Order Processing, Inventory, Finance)

SFA (Sales Force Automation) for field sales tracking

DMS (Distributor Management System)

Chemist Software for retail order management

Miniature LIMS for Quality Control & COA Management

HRMS for employee management

Cloud Analytics & Data Lake for reporting and insights

Act as a bridge between business and technology, ensuring seamless connectivity between

systems.

Vendor & Partner Management

Serve as the single point of contact for all IT vendors and external partners.

Negotiate SLAs, contracts, and performance benchmarks for outsourced IT services.

Monitor system performance, security patches, and updates across all platforms.

Cybersecurity & IT Governance

Implement IT security frameworks aligned with industry best practices.

Manage user access control, role-based security, and data protection policies.

Ensure business continuity planning & disaster recovery readiness.

Cybersecurity & IT Governance

Implement IT security frameworks aligned with industry best practices.

Manage user access control, role-based security, and data protection policies.

Ensure business continuity planning & disaster recovery readiness.

Preferred candidate profile

Must-Have Qualifications:

8-12 years of IT infrastructure experience, preferably in pharma or healthcare.

Strong knowledge of cloud infrastructure (AWS, Azure, or GCP).

Hands-on experience in ERP, CRM, DMS, HRMS & SaaS-based applications.

Prior experience in vendor management, IT governance, and IT compliance.

Working knowledge of API integrations, cybersecurity, and cloud networking.

Exposure to data analytics, LLM-powered insights, and AI-driven automation.

Experience working in pharma, healthcare, or regulated environments.

Knowledge of data privacy laws (HIPAA, GDPR, DPDP Act India).

IT certifications in AWS, Azure, ITIL, CISSP are a plus.