It Infrastructure Lead

Role:

Job Location:

Role Overview:

The Lead of IT Infrastructure is responsible for the implementation and operations of all technology infrastructures, including data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage, and related software. This position is operationally responsible for ensuring the availability, integrity, and security of all IT systems and infrastructure.

Partnering with the Lead for Business Applications, this position will lead the Infrastructure and Operations teams with overall responsibility for technology infrastructure planning and deployment of technology for various projects.

Responsibilities

• Partner with Plan AI.Digital head to lead the technology infrastructure strategy and execution for the enterprise.
• Planning, project management, and implementation leadership; identifying opportunities for automation, cost savings, and service quality improvement.
• Provide infrastructure services vision, enable innovation, and seek to leverage IT trends that can create business value consistent with the companys requirements and expectations.
• Develop enterprise standards and technology architecture and the IT operations governance process.
• Conduct product and vendor evaluations, ensuring best-in-class technologies and partners.
• Work closely with and manage strategic vendor partner relationships. Set up and run governance with partners. Build strategic relationships for creating value for the organization.
• Participate in the formulation of the company's enterprise architecture and business system plans; assess cost and feasibility, and ensure the plan is aligned with and supports the strategic goals of the business.
• Provide hands-on technical depth to enable direct oversight, problem-solving leadership, and participation for complex infrastructure implementation, system upgrades, and operational troubleshooting.
• Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures.
• Leadership for delivery of 24/7 service operations and KPI compliance.

Experience

• 13+ years’ total experience, including 5+ years in a production 24/7 high-availability multi-site enterprise ERP environment, including application hosting, voice and data networks, security, and information protection.
• Experience leading overall infrastructure for a complex organization and network, including multicounty setup, VLAN setup for regulatory requirements, managing data protection, etc.
• Working knowledge of MES,SAP and Microsoft stacks.
• Working knowledge of Storage Area Network (SAN) and related technologies, Cisco-based network communications technology, high availability and disaster recovery architecture, communication and related technologies.
• Exposure to ITIL concepts and adoption.
• Experience with regulatory compliance issues, as well as best practices in application and network security.