IT Infra Project Coordinator

Job Summary:

Role: IT Project Coordinator

Location : Remote

Schedule: EST

We are seeking a highly organized and detail-oriented Project Coordinator to support the successful execution of IT projects within a fast-paced Managed Services Provider (MSP) environment. The ideal candidate will assist Project Managers in planning, tracking, and delivering multiple client-facing projects by coordinating resources, maintaining documentation, and facilitating communication between internal teams, vendors, and clients.

This role requires a working understanding of Microsoft 365 (M365) administration and network/infrastructure fundamentals, to effectively support coordination of technical project tasks and communicate with technical teams and stakeholders.

Key Responsibilities:

• Support Project Managers in the full lifecycle of IT projects, from initiation through to closure.
• Coordinate project schedules, resources, equipment, and information across internal teams and third-party vendors.
• Assist in preparing project plans, timelines, and budgets, particularly for M365 and infrastructure-related deployments.
• Maintain and update comprehensive project documentation, reports, and records.
• Track deliverables related to Microsoft 365 migrations, user setups, license allocations, and administration tasks.
• Coordinate tasks for network infrastructure upgrades, including switches, firewalls, routers, and cloud environments.
• Monitor project progress, flagging risks or delays, and escalating technical issues when necessary.
• Organize and participate in stakeholder meetings, including scheduling, preparing agendas, and taking meeting minutes.
• Communicate project updates to internal and external stakeholders clearly and consistently.
• Collaborate closely with account managers, engineers, and service desk teams to ensure seamless delivery.
• Support ongoing improvement of project coordination processes, templates, and tools.

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 2–5 years of experience in a project coordination or administrative role, preferably in an MSP or IT services environment.
• Working experience or familiarity with Microsoft 365 administration, including tasks such as:
• User account provisioning and management
• License management
• Teams/Exchange/SharePoint configuration
• Basic knowledge of network and infrastructure concepts, including:
• Switches, firewalls, servers, VPNs, Active Directory, cloud platforms (e.g., Azure, AWS)
• Strong organizational skills and ability to manage multiple priorities in a fast-paced setting.
• Excellent verbal and written communication skills, with attention to detail.
• Proficiency in project management tools such as Asana, Trello, ConnectWise Manage, Autotask, MS Project, or similar.
• Ability to collaborate effectively with technical and non-technical stakeholders.
• Project management certification (e.g., CAPM, Agile Fundamentals) is a plus but not required.

Working Conditions:

• Fast-paced environment with shifting priorities and multiple concurrent projects.
• May require occasional after-hours availability to support project deadlines or technical go-lives.
• Remote or hybrid work arrangements may be available depending on location.

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Work from home

Experience:

• Cloud infrastructure: 4 years (Preferred)
• IT project management: 3 years (Preferred)
• Microsoft 365: 3 years (Preferred)

Work Location: In person