As a Genesys Developer, you will play a key role in a project based in Chennai/Bangalore/Mumbai/Pune on a contractual basis for 18 months, with a possibility of extension. Your primary responsibility will involve collaborating with the existing Client Genesys PS teams to support the migration of call flows from Avaya to Genesys. Additionally, you will enhance the migrated call flows by incorporating Conversational AI features. The project is divided into multiple phases with a strong focus on API integration with the client, Salesforce integration, Genesys Pointillist, Genesys Dialog Bot/Conversation AI for voice, as well as SMS and email functionalities. You will be part of a team consisting of 4 Genesys PS resources with AI Bot skills and 1 Architect specializing in AI Bot expertise. The project aims to deliver solutions in alignment with the client's requirements and timelines. Documentation following the agreed template between Clients must be maintained throughout the engagement. The project also involves working closely with Client Scrum masters overseeing the discovery and delivery phases concurrently. In addition to supporting the migration and enhancement of call flows, you will focus on the insurance segment, developing approximately 110 intents for 14 Lines of Business (LOBs). The project includes Hypercare requirements, ensuring a smooth transition from day 1 to day 2 by collaborating with the client's Avaya Day 2 support team. This position offers a unique opportunity to contribute to the successful implementation of Genesys solutions in a collaborative environment. If you are a skilled Genesys Developer with expertise in AI Bot functionalities, this role provides a platform to showcase your talents and drive impactful outcomes in a dynamic project setting. Please note that this is a contractual/temporary position with a contract length of 36 months, and the work location is in person.,
Onsite Support (Roles and responsibilities of Onsite Engineer) The deployed engineer should be able to perform various tasks related to day to-day IT operation of the Client office. Key Responsibilities: 1. Fortinet Firewall Management: Monitor firewall, analyze security alerts, review logs, update rules, and block Indicators of Compromise (IOCs) to maintain network security. 2. Endpoint Security & Antivirus/EDR/ SIEM Administration: Deploy, configure, and monitor EDR /Antivirus/ SIEM solutions, ensuring client systems are updated and secure. 3. Network Administration: Configure and troubleshoot switches, routers, and UTM devices. Resolve network-related issues. 4. Linux & Windows System Administration: Install, configure, and troubleshoot Linux and Windows servers, manage user accounts, file systems, backups, and performance tuning. 5. Virtualization & Hypervisor Management: Manage virtual machines (VMs) in a hypervisor environment, ensuring efficient resource allocation and system stability. 6. Cloud Services (AWS): Assist in managing cloud operations, including security monitoring, access control, and networking. 7. Backup & Recovery: Perform backup verification, disaster recovery procedures, and system failure troubleshooting as per IT policies. 8. Tally ERP Support: Troubleshoot Tally ERP-related system and network issues. 9. IT & Desktop Support: Resolve end-user system crashes, software issues, and network connectivity problems. 10. Printer & Peripheral Support: Handle basic printer troubleshooting and scanner maintenance. 11. Video Conferencing Support: Manage VC systems ensuring proper functioning for company meetings. 12. Security & Compliance: Assist in vulnerability assessments, system hardening, and implementing security policies. 13. Monitoring & Maintenance: Monitor internet leased lines, server performance, and storage utilization. 14. The onsite support resource shall be responsible for upkeep of the deployed systems in respective role which includes daily status check, configuration verification, firmware upgrade, fault and failure handling, logging calls with OEM Limited Tender for Supply & Service of Firewall and onsite support and follow-up, providing logs for trouble-shooting, taking recovery action including fresh installation and replacement of hardware or software etc. 15. Other than regular health check of the hardware and delivered configuration, the onsite support team shall ensure regular firmware update of the delivered hardware with a planned calendar of update schedule. The update activity will be carried out after due approval of the User/Admin team. Vendor shall also ensure to implement the security configuration and settings as per existing configuration and also to ensure implementation of security guideline, as per OEM recommended guideline for newly migrated firmware version. During each firmware update cycle, vendor must make a fallback plan in case the upgrade is not complete within scheduled time. 16. Though the roles are specific for engineers, based on requirement the residents’ engineers may need to perform overlapping roles. Minimum Skillset Requirement – The offered onsite resource shall have following minimum skillset requirement criteria – Onsite Support Ahmedabad (Gift City): 1) Minimum 3 years onsite experience in relevant field as specified above. Relevant documents to this effect shall be submitted. Firewall experience is a must. Client may request for alternate support if support is found insufficient and same has to be provided. 2) Certification: Valid CCNA (Cisco Certified Networking Associate) Certificate. 3) Minimum 1 year experience on offered NGFW. Job Type: Contractual / Temporary
Onsite Support (Roles and responsibilities of Onsite Engineer) The deployed engineer should be able to perform various tasks related to day to-day IT operation of the Client office. Key Responsibilities: 1. Fortinet Firewall Management: Monitor firewall, analyze security alerts, review logs, update rules, and block Indicators of Compromise (IOCs) to maintain network security. 2. Endpoint Security & Antivirus/EDR/ SIEM Administration: Deploy, configure, and monitor EDR /Antivirus/ SIEM solutions, ensuring client systems are updated and secure. 3. Network Administration: Configure and troubleshoot switches, routers, and UTM devices. Resolve network-related issues. 4. Linux & Windows System Administration: Install, configure, and troubleshoot Linux and Windows servers, manage user accounts, file systems, backups, and performance tuning. 5. Virtualization & Hypervisor Management: Manage virtual machines (VMs) in a hypervisor environment, ensuring efficient resource allocation and system stability. 6. Cloud Services (AWS): Assist in managing cloud operations, including security monitoring, access control, and networking. 7. Backup & Recovery: Perform backup verification, disaster recovery procedures, and system failure troubleshooting as per IT policies. 8. Tally ERP Support: Troubleshoot Tally ERP-related system and network issues. 9. IT & Desktop Support: Resolve end-user system crashes, software issues, and network connectivity problems. 10. Printer & Peripheral Support: Handle basic printer troubleshooting and scanner maintenance. 11. Video Conferencing Support: Manage VC systems ensuring proper functioning for company meetings. 12. Security & Compliance: Assist in vulnerability assessments, system hardening, and implementing security policies. 13. Monitoring & Maintenance: Monitor internet leased lines, server performance, and storage utilization. 14. The onsite support resource shall be responsible for upkeep of the deployed systems in respective role which includes daily status check, configuration verification, firmware upgrade, fault and failure handling, logging calls with OEM Limited Tender for Supply & Service of Firewall and onsite support and follow-up, providing logs for trouble-shooting, taking recovery action including fresh installation and replacement of hardware or software etc. 15. Other than regular health check of the hardware and delivered configuration, the onsite support team shall ensure regular firmware update of the delivered hardware with a planned calendar of update schedule. The update activity will be carried out after due approval of the User/Admin team. Vendor shall also ensure to implement the security configuration and settings as per existing configuration and also to ensure implementation of security guideline, as per OEM recommended guideline for newly migrated firmware version. During each firmware update cycle, vendor must make a fallback plan in case the upgrade is not complete within scheduled time. 16. Though the roles are specific for engineers, based on requirement the residents’ engineers may need to perform overlapping roles. Minimum Skillset Requirement – The offered onsite resource shall have following minimum skillset requirement criteria – Onsite Support Bengaluru: 1) Minimum 3 years onsite experience in relevant field as specified above. Experience/ Knowledge on key responsibilities as listed above. Relevant documents to this effect shall be submitted. Client may request for alternate support if support is found insufficient and same has to be provided. 2) Certification Required: Valid CompTIA CySA+ certification or equivalent certification in security domain. NSIL’s discretion on equivalence will be final. Job Type: Contractual / Temporary
Onsite Support (Roles and responsibilities of Onsite Engineer) The deployed engineer should be able to perform various tasks related to day to-day IT operation of the Client office. Key Responsibilities: 1. Fortinet Firewall Management: Monitor firewall, analyze security alerts, review logs, update rules, and block Indicators of Compromise (IOCs) to maintain network security. 2. Endpoint Security & Antivirus/EDR/ SIEM Administration: Deploy, configure, and monitor EDR /Antivirus/ SIEM solutions, ensuring client systems are updated and secure. 3. Network Administration: Configure and troubleshoot switches, routers, and UTM devices. Resolve network-related issues. 4. Linux & Windows System Administration: Install, configure, and troubleshoot Linux and Windows servers, manage user accounts, file systems, backups, and performance tuning. 5. Virtualization & Hypervisor Management: Manage virtual machines (VMs) in a hypervisor environment, ensuring efficient resource allocation and system stability. 6. Cloud Services (AWS): Assist in managing cloud operations, including security monitoring, access control, and networking. 7. Backup & Recovery: Perform backup verification, disaster recovery procedures, and system failure troubleshooting as per IT policies. 8. Tally ERP Support: Troubleshoot Tally ERP-related system and network issues. 9. IT & Desktop Support: Resolve end-user system crashes, software issues, and network connectivity problems. 10. Printer & Peripheral Support: Handle basic printer troubleshooting and scanner maintenance. 11. Video Conferencing Support: Manage VC systems ensuring proper functioning for company meetings. 12. Security & Compliance: Assist in vulnerability assessments, system hardening, and implementing security policies. 13. Monitoring & Maintenance: Monitor internet leased lines, server performance, and storage utilization. 14. The onsite support resource shall be responsible for upkeep of the deployed systems in respective role which includes daily status check, configuration verification, firmware upgrade, fault and failure handling, logging calls with OEM Limited Tender for Supply & Service of Firewall and onsite support and follow-up, providing logs for trouble-shooting, taking recovery action including fresh installation and replacement of hardware or software etc. 15. Other than regular health check of the hardware and delivered configuration, the onsite support team shall ensure regular firmware update of the delivered hardware with a planned calendar of update schedule. The update activity will be carried out after due approval of the User/Admin team. Vendor shall also ensure to implement the security configuration and settings as per existing configuration and also to ensure implementation of security guideline, as per OEM recommended guideline for newly migrated firmware version. During each firmware update cycle, vendor must make a fallback plan in case the upgrade is not complete within scheduled time. 16. Though the roles are specific for engineers, based on requirement the residents’ engineers may need to perform overlapping roles. Minimum Skillset Requirement – The offered onsite resource shall have following minimum skillset requirement criteria – Onsite Support Ahmedabad (Gift City): 1) Minimum 3 years onsite experience in relevant field as specified above. Relevant documents to this effect shall be submitted. Firewall experience is a must. Client may request for alternate support if support is found insufficient and same has to be provided. 2) Certification: Valid CCNA (Cisco Certified Networking Associate) Certificate. 3) Minimum 1 year experience on offered NGFW. Job Type: Contractual / Temporary
You will be joining the IT Support team at our company to provide offshore support from India, which includes L0, L1, and L2 teams. A key requirement is to have team members proficient in English, French, and Spanish, especially for the L0 team. Currently, the team handles 450 tickets per day, with an expected volume of 1000 tickets. Our company has approximately 800 employees, and the support hours are from 8 am to 7 pm CET. Around 20% of our users will require support for both Linux and Windows servers. Additionally, field support is required for all European locations. We aim to choose a single partner who can provide support for both offshore and European field operations. Ideally, the proposal should include some field support in the offshore package to enhance its attractiveness, such as 100 hours per year as part of the total Monthly Recurring Cost (MRC) for offshore (equivalent to 25 visits). This position is on a contractual or temporary basis and the workdays are from Monday to Friday. The work location is on-site.,
As an Onsite Support Engineer, you will be responsible for various tasks related to the day-to-day IT operations of the Client office. Your key responsibilities will include: - Monitoring Fortinet Firewall: Analyzing security alerts, reviewing logs, updating rules, and blocking Indicators of Compromise (IOCs) to maintain network security. - Managing Endpoint Security & Antivirus/EDR/SIEM: Deploying, configuring, and monitoring EDR/Antivirus/SIEM solutions to ensure client systems are updated and secure. - Handling Network Administration: Configuring and troubleshooting switches, routers, and UTM devices, and resolving network-related issues. - Performing Linux & Windows System Administration: Installing, configuring, and troubleshooting Linux and Windows servers, managing user accounts, file systems, backups, and performance tuning. - Managing Virtualization & Hypervisor: Ensuring efficient resource allocation and system stability in a hypervisor environment. - Assisting in Cloud Services (AWS) management: Including security monitoring, access control, and networking. - Conducting Backup & Recovery procedures: Verifying backups, performing disaster recovery, and troubleshooting system failures. - Providing Tally ERP Support: Troubleshooting Tally ERP-related system and network issues. - Offering IT & Desktop Support: Resolving end-user system crashes, software issues, and network connectivity problems. - Handling Printer & Peripheral Support: Troubleshooting basic printer issues and maintaining scanners. - Managing Video Conferencing Support: Ensuring proper functioning of VC systems for company meetings. - Assisting in Security & Compliance tasks: Conducting vulnerability assessments, system hardening, and implementing security policies. - Monitoring & Maintaining systems: Monitoring internet leased lines, server performance, and storage utilization. The onsite support resource will also be responsible for the upkeep of deployed systems, including daily status checks, configuration verification, firmware upgrades, fault handling, and system recovery actions where necessary. Additionally, the resource will ensure regular health checks, configuration updates, and firmware updates as per the planned schedule and security guidelines. Minimum Skillset Requirement for Onsite Support Ahmedabad (Gift City): - Minimum 3 years of onsite experience in the relevant field with a focus on Firewall management. - Valid CCNA (Cisco Certified Networking Associate) certification. - Minimum 1 year of experience on offered Next-Generation Firewall (NGFW). This position is Contractual/Temporary in nature.,