IT Helpdesk Analyst Level 1

As a Help Desk Support Specialist, you will play a crucial role in assisting users with technical issues and ensuring high-quality customer service. Your responsibilities will include: - Assisting users with password resets and account lockouts. - Providing first-line support for software, hardware, and system errors. - Handling support requests via phone, email, or ticketing systems (e.g., ServiceNow, Jira). - Responding to system alerts and performing diagnostics. - Assisting with software installations, updates, and user access management. - Maintaining internal documentation to support efficient troubleshooting and user assistance. To excel in this role, you should possess the following qualifications: - High school diploma or equivalent; Associates degree or IT certification preferred. - 1-2 years of experience in a help desk or IT support role. - Familiarity with ticketing systems and troubleshooting processes. In addition to the above, preferred skills for this role include: - Knowledge of Windows/macOS, Active Directory, VPN, and basic networking. - Strong communication skills, with the ability to explain technical issues simply. - Customer service-focused, able to handle pressure and multitask effectively. This is a full-time, permanent position with a flexible schedule and rotational shifts. As a key member of our team, you will be expected to work on weekdays with weekend availability. The work location is in person, providing you with the opportunity for hands-on support and collaboration with your colleagues. As a Help Desk Support Specialist, you will play a crucial role in assisting users with technical issues and ensuring high-quality customer service. Your responsibilities will include: - Assisting users with password resets and account lockouts. - Providing first-line support for software, hardware, and system errors. - Handling support requests via phone, email, or ticketing systems (e.g., ServiceNow, Jira). - Responding to system alerts and performing diagnostics. - Assisting with software installations, updates, and user access management. - Maintaining internal documentation to support efficient troubleshooting and user assistance. To excel in this role, you should possess the following qualifications: - High school diploma or equivalent; Associates degree or IT certification preferred. - 1-2 years of experience in a help desk or IT support role. - Familiarity with ticketing systems and troubleshooting processes. In addition to the above, preferred skills for this role include: - Knowledge of Windows/macOS, Active Directory, VPN, and basic networking. - Strong communication skills, with the ability to explain technical issues simply. - Customer service-focused, able to handle pressure and multitask effectively. This is a full-time, permanent position with a flexible schedule and rotational shifts. As a key member of our team, you will be expected to work on weekdays with weekend availability. The work location is in person, providing you with the opportunity for hands-on support and collaboration with your colleagues.