IT Helpdesk Analyst Level 1

The key responsibilities of this position include assisting users with password resets and account lockouts, providing first-line support for software, hardware, and system errors, handling support requests through phone, email, or ticketing systems such as ServiceNow and Jira, responding to system alerts and carrying out diagnostics, assisting with software installations, updates, and user access management, and maintaining internal documentation to ensure high-quality customer service. In addition to the key responsibilities, the ideal candidate should have a high school diploma or equivalent, with an Associates degree or IT certification being preferred. They should possess 1-2 years of experience in a help desk or IT support role and be familiar with ticketing systems and troubleshooting processes. Preferred skills for this role include knowledge of Windows/macOS, Active Directory, VPN, and basic networking. Strong communication skills are essential, with the ability to explain technical issues in a simple manner. The candidate should be customer service-focused, capable of handling pressure, and adept at multitasking effectively. This is a full-time, permanent position with a flexible schedule and rotational shifts. The workdays are Monday to Friday with weekend availability required. The work location is in person.,