5 - 8 years
0 Lacs
Posted:2 weeks ago|
Platform:
On-site
Full Time
Lead and manage a team of 1015 help desk executives
Monitor daily operations, SLAs, and KPIs
Provide guidance, training, and performance feedback to team members
Handle escalations and ensure resolution within defined timelines
Coordinate with internal teams and clients for issue resolution
Ensure adherence to process compliance and IT service management standards
Experience in handling service desk or IT support operations
Good understanding of ITIL processes (Incident, Change, and Problem Management)
Excellent communication and leadership skills
Ability to coach, mentor, and motivate the team
Analytical and problem-solving mindset
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
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9e-05 - 0.00013 Lacs P.A.
9e-05 - 0.00013 Lacs P.A.
