IT Hardware & Network Engineer

Job Summary: We are looking for a proactive and technically skilled IT Hardware and Network Engineer with experience in on-site support and field service operations. The role involves visiting client locations, diagnosing and resolving hardware issues directly on devices, and ensuring customer satisfaction through timely technical support. Key Responsibilities: Visit client/customer locations to troubleshoot and resolve IT hardware and network issues on-site. Install, configure, and repair desktop PCs, laptops, printers, scanners, routers, switches, and other IT equipment. Perform on-device diagnostics and repairs (e.g., motherboard issues, RAM/HDD replacement, connectivity faults). Provide first-level and second-level support for network and hardware-related issues. Handle customer calls and service requests, ensuring prompt field response and resolution. Set up and maintain local network infrastructure (LAN/WAN/Wi-Fi) at client premises. Document each service call and update technical logs or CRM systems. Ensure tools and spare parts are available for on-site support tasks. Provide training or guidance to end users, if required. Maintain high levels of professionalism and communication with clients during field visits. Coordinate with back-office or senior technical teams for complex escalations. Required Skills and Qualifications: Proven field experience in IT hardware troubleshooting and network support. Strong knowledge of computer hardware components, diagnostics, and replacement procedures. Familiarity with routers, switches, Wi-Fi access points, and basic network configuration. Ability to read and understand technical manuals and schematics. Experience in field service management, ticketing systems, and documentation. Strong customer service skills and ability to work independently on-site. Two-wheeler and valid driving license.