Job
Description
Monitor network systems, servers, and telecommunications infrastructure 24/7. Detect, diagnose, and resolve network incidents and service interruptions. Escalate complex issues to Tier II/III support or relevant departments. Document incidents, actions taken, and resolutions in a ticketing system. Perform routine maintenance tasks, including updates and system checks. Communicate with internal teams and external vendors for issue resolution. Follow standard operating procedures (SOPs) and contribute to their improvement. Support configuration, deployment, and maintenance of network devices. Qualifications Required Skills Qualifications: BS in Engineering, Computer Science or Information Technology or equivalent certification and/or experience 5+ years of experience in network/system monitoring or IT support. Cisco certification is a must, preferably CCNP. More advanced certification and/or security specialization are a plus. Experience with monitoring tools (e.g., SolarWinds, Nagios, Zabbix). Strong problem-solving and analytical skills. Excellent communication and documentation skills. Experience in working within SLA and incident management frameworks Willingness to work in shifts, including nights, weekends, and holidays. Preferred Qualifications: An ideal candidate will have experience or certification with some or all of the following technologies: Palo Alto Networks firewalls Fortinet firewalls Riverbed Steelhead Cisco SDWAN, Wifi, ACI, DNA, ISE InfoBlox DDI A10 Load Balancers Juniper Switches Careers Privacy StatementKeysight is an Equal Opportunity Employer.Key Responsibilities: Monitor network systems, servers, and telecommunications infrastructure 24/7. Detect, diagnose, and resolve network incidents and service interruptions. Escalate complex issues to Tier II/III support or relevant departments. Document incidents, actions taken, and resolutions in a ticketing system. Perform routine maintenance tasks, including updates and system checks. Communicate with internal teams and external vendors for issue resolution. Follow standard operating procedures (SOPs) and contribute to their improvement. Support configuration, deployment, and maintenance of network devices.
