Job
Description
Role & responsibilities The Data Center Technician provides on-site support for the provision and maintenance of Banks Information Technology (IT) services within the assigned Data Center environment. Serves as the first responder to investigate any issues or concerns relating to the Data Center systems. Activities typically include conducting fault diagnostics/rectifying hardware failures and network channel connectivity; installing, relocating, and decommissioning of Bank’s IT equipment (servers, switches, routers, etc); cable installation, hardware upgrades, and replacing failed components; and overall general maintenance & housekeeping of the Bank’s IT services. The Data Center Technician, in collaboration with subject matter experts (SMEs), ensures that our compute, storage, and network hardware environments perform optimally. In this role, duties will include data Center readiness and site preparation (floor planning, power, cooling, and cable plant) for the installation of cabinet racks. Will install equipment into pre-determined cabinet racks and RUs, pre-running, and label network cables, connect devices to pre-determined power ports, device name labelling, gather, and record asset information, and as well providing onsite smart-hands support. Duties & Responsibilities: •Work shifts to support 24x7 Data Center operation and have flexibility in work hours to cover other shifts. •Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation services as required to address alarm events. •Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing. Also, perform hardware decommissions. and cable removal. Coordinate Banks IT asset redundant power requirements with appropriate facilities staff to ensure proper load balance and fail-over capacity to avoid cascading failures. •Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed. •Perform remote hands support (e.g. power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fibre cables, handling storage media, and entering troubleshooting commands). •Perform racking and stacking of hardware including cross-connect patching and labelling per standard methodologies. Works with the other IT and Engineering teams to help support their servers, Storage arrays, Networking, VMware clusters, and physical equipment in the Data Center spaces. •Daily walkthroughs of our data Center facilities to ensure the environment and equipment are operating at efficient levels. •Data Center Technicians will need to be able to multi-task and independently prioritize their workload. Participate in critical issue events, acting as the local point of contact as needed, understanding the escalation paths both internally and externally. •Available for after-hour maintenance and for emergency issues within the Data Center that require remote hands. Following the direction in assistance of Data Center systems maintenance including PDU installation, power circuit auditing, and DCIM/Monitoring tools. •A Data Center technician is often involved in the lifecycle management of equipment, from procurement to decommissioning and disposal, ensuring compliance with environmental and regulatory standards. •Work with outside resources to facilitate provisioning as well as participate in assisting contracted third parties with site access. •Experience with and Working Understanding of best practices of Data Center management and Electrical /Mechanical/equipment. •Experience with and Working Understanding of Data Center electrical systems, power deployment, and usage. •Escort and monitor outside contractors, ensure they are abiding by facility work rules. •Assist with physical security monitoring using cameras, access badges, door alarms, and notifications. •Maintains inventory and labelling of equipment and removal of decommissioned hardware. Maintains an adequate spare parts inventory of systems, subsystems, and parts used in repair work. Requirements & Skills: • Educational background : A Bachelor’s degree in Computer Science, Information Technology, or with minimum 5 years relevant industry experience. • Certifications : CDCP, CDCEP, CDCMP • Technical proficiency : A solid understanding of servers, networks, and other related equipment is crucial. • Problem-solving skills : The ability to diagnose and fix issues quickly is vital to minimize downtimes. • Attention to detail : Overlooking minor details can lead to significant problems in a Data Center environment. • Communication skills : Technicians must communicate effectively with other team members, vendors, and sometimes internal customer. • Continuous learning : The tech world is ever evolving. A technician must be willing to stay updated with the latest trends, technologies, and best practices.
