IT Counselor

Company Description

EduOrk is a premier provider of technical, application, and business skills training, offering tailored programs for both individuals and organizations. With a strong focus on a client-centric approach, EduOrk ensures a collaborative and transformative learning journey. Our team of professionals from global consulting firms specializes in designing customized training and implementation solutions for software tools and development needs. At EduOrk, we empower individuals to achieve their full potential and excel in their careers through skill development and professional training initiatives.

Role Description

This is a full-time, on-site role located in Noida for an IT Counselor. The IT Counselor will guide students and professionals in choosing suitable technical and business training programs based on their career goals and interests. Responsibilities include understanding client needs, providing detailed course information, counseling individuals, maintaining student records, and assisting in the enrollment process. The role entails frequent communication and collaboration with internal teams to ensure a seamless learning experience for clients.

Qualifications

• Excellent interpersonal and communication skills, with a strong ability to actively listen, empathize, and engage with clients
• Knowledge of professional training programs and certifications in fields such as data science, digital marketing, SAP, cloud computing, and data analytics
• Proficiency in consultation and counseling, with a customer service-oriented mindset
• Basic understanding of IT concepts, software tools, and technical education trends
• Ability to manage client records, coordinate enrollment procedures, and maintain a structured approach to work
• A positive attitude, the capacity to work efficiently under pressure, and excellent organizational skills
• Bachelor's degree in a relevant field or equivalent work experience is preferred
• Prior experience in educational counseling or customer service is an advantage