IT Business Applications Trainer

Role & responsibilities

The IT Business Application Trainer is responsible for delivering training on IT Application and Process that include Oracle Fusion , DMS & RD- DMS. This role requires a commanding teaching style and deep subject-matter expertise to inspire audiences in both traditional classroom settings and online settings.

Key

• Deliver training sessions on ERP & CRM (Sales and Service), DMS and RD-DMS Application to Dealers and OJT
• Help dealer to do data entry in  ERP & CRM (SALES AND SERVICE ) , DMS and RD - DMS along with complete business process knowledge
• Devise mechanism and deploy metrics to measure training effectiveness and prepare a corrective plan to enhance the KT experience and outcome
• Analyse the utilization and performance of  ERP & CRM (Sales and Service ) and proactively satisfy the user requirements without hampering their deliverables.
• Collaborate with the Business partner on the implementation of  ERP & CRM (SALES AND SERVICE )  , DMS /RD- DMS  along with KT  and  process deployment.
• Monitor the partners Application activities to ensure the usability and adherence of DMS and RD- DMS application Process
• Contribute high level of expertise in key strategic related to ERP & CRM SALES AND SERVICE ) , DMS & RD- DMS
• Assist Content Team in developing training content to serve the training objectives derived from the training needs analysis
• Coordinate with Zonal trainers for imparting training sessions
• Capture, maintain & publish the training data on a monthly / quarterly and need basis to all the key stakeholders
• Analyse, share and follow through on the feedback obtained from KT
• Draft communication circulated through e-mail
• Plan and implement activities to engage employees while creating a learning environment.

Key Competencies

• Strong product knowledge and the ability to communicate it effectively
• Ability to generate and follow up on leads
• Excellent networking and relationship-building skills
• Effective follow-up abilities and attention to detail
• Market understanding and competitor mapping skills
• Experience in coordinating with multiple stakeholders to achieve results
• Expertise in creating brand presence and visibility

Qualifications and Experience

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• Any Graduate preferable B.E./ B. Tech- CSE/IT

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• 5+ Years IT Training Experience , preferably having  1-2 years of experience in Oracle Fusion Applications ERP & CRM (Sales and Service )
• Candidates having done 1-2 Fusion implementation will be value added