IT Associate

Job Description

System & Network Management: Install, configure, manage, maintain, test, and repair computer networks and workstations Support server systems, related hardware/software, and user accounts Provide support for LAN/WAN, internet connectivity, and network communications Plan, coordinate, and implement network security measures Manage disk space and monitor system health across the network Technical Support & Troubleshooting: Provide end-user support for all applications and system access Troubleshoot and resolve issues related to computer hardware, software, and connectivity Respond to system/program error messages and resolve or escalate as needed Refer major technical problems to external vendors or technicians Training & Consultation: Train users on proper use and security of IT systems Consult with departments to assess system needs and provide solutions Recommend and implement process improvements for IT systems and operations Operations & Inventory Management: Plan and manage equipment installations, moves, and upgrades Maintain accurate inventory of all tech devices and systems Ensure regular system backups and secure storage of backup tapes Communication & Coordination: Speak with users clearly and professionally; follow proper phone etiquette Serve as first point of contact for employee grievances as per Fair Treatment/Open Door policy Support guest service needs and assist fellow employees when required Quality, Safety & Compliance: Follow all IT, safety, and company policies and procedures Maintain confidentiality and protect company assets Identify and implement ways to improve organizational efficiency, quality, and safety Physical & Operational Requirements: Enter and retrieve information using computer systems and POS Move, lift, push, or carry objects up to 50 pounds Stand, sit, walk, and climb stairs/ramps for extended periods Perform additional duties as assigned by supervisors