IT Associate Director

NTT DATA is looking for an IT Associate Director to join their team in Hyderabad, Telangana (IN-TG), India. As an inclusive and forward-thinking organization, NTT DATA values individuals who are exceptional, innovative, and passionate about their work. The primary responsibility of the IT Associate Director will be to oversee IT Service Management (ITSM) processes based on the ITIL framework. This role requires a highly skilled and experienced Delivery Manager with a background in ServiceDesk/End user/Infra support and a proven track record in service management. Key Responsibilities: - Oversee ITSM processes based on the ITIL framework. - Review service management KPIs and performance data to ensure the service provider meets performance standards. - Ensure the quality of delivered IT services and solutions that support business requirements. - Embrace innovation, create decision proposals, and support/drive the design/implementation process according to IT policies and guidelines. - Collect, develop, and prioritize new business demands on an ongoing basis. Required Knowledge and Experience: - Education: A university degree in engineering, computer science, or a related field. - Experience: 9-10 years of overall work experience in IT Infrastructure Management. 5-7 years of relevant experience as a Service Manager, with hands-on experience in ITIL-based ITSM process design and implementation. Skills Required: - In-depth knowledge and experience with ITIL process. - Excellent prioritization skills, capable of handling multiple tasks simultaneously in a fast-paced, diverse, and growth-oriented environment. - Strong relationship management skills with infrastructure teams, application teams, stakeholders, business, and business partners. - Experience in overseeing the delivery of quality IT solutions that support business requirements. - Ability to rapidly acquire new skills and passion for continuous learning. - Knowledge in areas such as Service Desk and support, End User support (O365/SharePoint/Teams), Reporting and Dashboard. - Excellent communication skills (both written and verbal). - People management skills. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success in the digital future.,