IT Assistant

IT Assistant

IT Assistant

Key Responsibilities

Engineer IT End User Services

• Installing and configuring

  computer hardware, software, systems, networks, printers, and scanners.

• Taking ownership of issues

  by carrying out problem analysis to implement permanent fixes, aiming to restore service as quickly as possible. You'll escalate incidents to other support teams when necessary.

• Monitoring and maintaining

  computer systems and networks.

• Responding in a timely manner

  to service issues and requests.

• Providing technical support

  across the company, which may involve in-person or phone assistance.

• Setting up accounts

  for new users.

Required Skills and Experience

• Job Experience:

  3 to 4 years of relevant experience in IT support.

• Education:

  Bachelor's degree in Computer Science or a related field.

• Operating Systems:

  Hands-on experience with different client operating systems like

  Microsoft Windows 10, 11, and Linux

  .

• Microsoft Office/O365:

  Must be fluent in

  Outlook, Excel, Word, PowerPoint, and Project

  . Visio skills are also preferred.

• Workstation Setup:

  Working experience to install, configure, and set up workstations, servers, printers, and equipment for various locations, management meetings, projects, and reviews.

• Networking Concepts:

  Good understanding of networking concepts like

  LAN and WAN

  .

• Communication Skills:

  Good communication skills, both verbal and written.

• Key Qualities:

  Quick learner and self-motivated, with a technical, logical thought process and strong problem-solving skills. You should also have an ability to stick to strict deadlines, a keen eye for detail, and strong interpersonal skills.

Good to Have

• MSCE Certification

• ITIL Certification

Key Metrics (KPIs) for Success

Your performance will be measured by:

• Time to Own
• Time to Resolve
• User Experience Score & Customer Survey Score
• First Time Right
• Site availability, capacity, performance
• Asset health (asset/CMDB accuracy)
• Compliance to IT Management processes & procedures

SYSTRA India is growing rapidly, offering a challenging yet rewarding career path where you can be at the heart of improving transportation and urban infrastructure efficiency.