It Asset Coordinator

Dear Candidate,

Sharing JD- SR Admin-ASSET MANAGEMENT SERVICES

Job Summary:

SR Admin-ASSET MANAGEMENT SERVICES

Job Summary
The Sr. Asset Management Administrator plays a crucial role in providing advanced technical support and operations management within the Asset Management Services framework. This position is essential for ensuring high-quality service delivery, effective troubleshooting, and root cause analysis, ultimately leading to enhanced customer satisfaction and operational efficiency.

Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services, Ensuring Compliance With Company Policies. 2. Provide Expert Support For Complex Incidents Escalated By Analysts, Utilizing Advanced Troubleshooting Techniques And Root Cause Analysis To Resolve Technical And Security Issues Effectively. 3. Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Their Skills And Service Delivery. 4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations, And Maintaining A Strong Security Posture. 5. Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements
1. Advanced Proficiency In Asset Management Services And Best Practices. 2. Strong Analytical And Problem-Solving Skills To Diagnose And Resolve Complex Issues. 3. Excellent Communication Skills For Effective Interaction With Customers And Team Members. 4. Familiarity With Regulatory Requirements And Quality Standards In It Operations. 5. Ability To Coach And Mentor Team Members Effectively.

Certification
1. Optional But Valuable: Itil Foundation Certification. 2. Optional But Valuable: Certification In Asset Management Or Related Fields.