IT Administrator

Job Description

Position: IT Systems Administrator

Department: Administration
Reporting To: Head of Admin (Direct) / Managing Director (Dotted Line)
Location: Bangalore
Team Size: Individual Contributor

Role Purpose

The IT Systems Administrator will manage and maintain the organization’s IT infrastructure — covering hardware, networking, server and email systems, security, and user support.
As the company’s first in-house IT resource, the role combines hands-on operations with strategic groundwork for future digital improvement and automation.

Key Responsibilities

1. Infrastructure Management

• Manage procurement, installation, and maintenance of all IT hardware (desktops, laptops, printers, routers, etc.).
• Maintain the IT asset register and conduct regular system health checks.
• Oversee three office networks, ensuring firewall and connectivity performance.
• Coordinate with Admin and vendors for procurement, AMC, and support.

2. Server, Domain & Email Administration

• Administer the on-premises email server, including user accounts, permissions, and security.
• Maintain the company domain, DNS, and SSL certificates.
• Ensure smooth operation of the website and apps; liaise with vendors for maintenance and troubleshooting.
• Monitor server uptime, storage, and email security.

3. Software & Application Support

• Serve as first-line support for all applications — ERP (Tally), POS (QueueBuster), custom modules, and Bizom.
• Troubleshoot and escalate issues to vendors when required.
• Maintain configuration documentation, version control, and update logs.

4. Security, Backup & Data Management

• Monitor firewall activity, antivirus protection, and network security.
• Implement a structured local/cloud data backup system for critical files and ERP data.
• Conduct periodic audits to ensure data integrity and business continuity.

5. User Support & Training

• Provide direct user support for system, email, and hardware issues.
• Track and resolve user tickets, documenting recurring problems.
• Conduct awareness sessions on cyber safety and IT best practices.

6. IT Development & Process Improvement

• Identify automation and process improvement opportunities.
• Recommend tools to enhance productivity, collaboration, and data flow.
• Develop and maintain internal IT and data security policies.
• Evaluate emerging technologies aligned with organizational needs.

Key Competencies

• Strong knowledge of Windows OS, networking, and basic server management.
• Experience with firewalls, antivirus systems, and ERP/POS tools.
• Excellent troubleshooting and vendor coordination abilities.
• Independent, detail-oriented, and accountable for uptime and service quality.
• Clear communication and documentation skills.

Qualifications & Experience

• Bachelor’s Degree / Diploma in Computer Science, IT, or related fields.
• 3–6 years’ experience in IT infrastructure and systems management.
• Relevant certifications (CCNA, CompTIA, etc.) preferred.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Provident Fund

Work Location: In person