IT Administration Support Specialist.

We're hiring! Join BioGenex in Hyderabad as an IT Administration Support Specialist.

IT Administration Support Specialist

In this crucial role, you will be the primary point of contact for all on-site IT matters, supporting ~100 users and managing our local infrastructure. If you excel in a hands-on, fast-paced environment, we want to hear from you!

Key Responsibilities:

• Provide timely L1/L2 technical support for hardware (Dell, Lenovo, HP), software, and M365/Outlook issues.
• Manage and maintain local infrastructure, including physical/virtual servers, Cisco switches, routers, and Sophos firewalls.
• Administer on-premises Active Directory and assist with network security operations.
• Oversee IT asset management, from inventory tracking to deployment.
• Enforce endpoint security policies using Bitdefender and collaborate on security audits (VAPT).
• Liaise with vendors and maintain SOPs for all local IT processes.

What You Bring:

• 5+ years

  of proven experience in an IT support, helpdesk, or system administrator role.
• In-depth knowledge of Windows OS, Microsoft 365, Active Directory, and ITSM ticketing systems.
• Hands-on experience with Cisco switches, Sophos firewalls, and Azure VM environments.
• Excellent problem-solving abilities and a customer-centric mindset.
• Bachelor’s degree in IT, Computer Science, or a related field is preferred.
• Certifications like CompTIA A+/Network+, MCSE, or CCNA are a plus!

If you are ready to take on this challenge and grow with a leading company, apply today!

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