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IONA Customer Support Representative

0 - 1 years

0 - 1 Lacs

noida uttar pradesh india

Posted:23 hours ago| Platform: Foundit logo

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Skills Required

client support customer support capital market international clients customer interaction

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities.

  • Provisioning and administrating customer accounts; adding, editing, deactivating users; creating usage reports and escalating client requests as necessary.
  • Responding to enquiries from international clients, via phone or email, in English in a professional manner.
  • Maintaining accurate records of customer interactions via case management systems.
  • Producing documentation for clients to expected standards and guidelines.
  • Collaborating with other departments to resolve customer issues.
  • Providing feedback on recurring customer issues to help improve processes and products.
  • Staying updated on company products, services, and policies to provide accurate information to customers.
  • Adhering to company policies and procedures, including data protection and confidentiality guidelines.

Required Skills, Experience And Education.

  • Strong spoken and written English.
  • Bachelors degree or 2 yearsexperience working in a client support role.
  • Ability to handle high volumes of customer interactions.
  • Ability to learn and apply new skills quickly under own direction.
  • Ability to prioritize and reprioritize work due to changing business/client requirements.
  • Resilience in the face of difficult client interactions and high-pressure deadlines.

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