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Invimatic Technologies - GCCAI/Dialogflow Architect

0 years

0 Lacs

Greater Kolkata Area

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

dialogflow design ai chat salesforce zendesk node.js python gcp api sip communication

Work Mode

On-site

Job Type

Full Time

Job Description

We're seeking a Contractual GCCAI/Dialogflow Architect to lead the design and implementation of intelligent contact center solutions using Dialogflow CX/ES and Google Cloud Contact Center AI (GCCAI).

Key Responsibilities

  • Architect and implement scalable AI-driven chat/voice solutions using Dialogflow and GCP.
  • Integrate Dialogflow with CRMs (Salesforce, Zendesk) and telephony systems (Genesys, Avaya, Twilio).
  • Design NLP models, intents, entities, and fulfillments.
  • Build secure, high-performing backend integrations using Node.js, Python, or Java.
  • Lead PoCs, client demos, and collaborate with cross-functional teams.

Skills Required

  • Dialogflow CX & ES
  • Google Contact Center AI (GCCAI)
  • GCP (Cloud Functions, Pub/Sub, Cloud Run, BigQuery)
  • Webhook & API Integration
  • Knowledge of STT, TTS, NLP
  • Exposure to telephony/SIP/IVR systems
  • Strong communication and client-handling skills
(ref:hirist.tech)

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