Investor Relation Executive

Role & responsibilities

• Investigate production issues raised by customers, Support, and Engineering teams.
• Act as a liaison between Support and Engineering to coordinate issue resolution, RCA, and

implementation of preventive measures.

• Create, manage, and track problem tickets in Jira.
• Prepare detailed incident analysis reports with support from Engineering.
• Perform log file analysis using Datadog and similar monitoring tools.
• Debug basic REST API calls during investigations using tools like Postman.
• Execute SQL queries to extract and analyze investigation-related data.

• Maintain and update knowledge base articles in Confluence.
• Participate in security audits (PCI DSS, ISO 27001, SOC2) and prepare supporting evidence.

Must-Have Skills & Qualifications

• 8+ years of experience in IT (SRE, SysAdmin, Developer, QA, Technical Support, or similar).
• Bachelors degree in Computer Science, Engineering, or related field.
• Strong analytical, problem-solving, and collaboration skills.
• Good understanding of cloud-hosted application architectures (AWS preferred).
• Data analysis expertise with the ability to interpret dashboards and filter false positives.
• Experience with Jira, Confluence, and technical documentation.
• Proficiency in REST API usage and tools (e.g., Postman).
• Hands-on experience with monitoring/logging tools (e.g., Datadog, Kibana).
• Proficiency in SQL, Linux, and networking fundamentals.
• Excellent verbal and written communication skills in English.
• Eagerness to learn new tools and technologies.

Nice-to-Have Skills

• Understanding of ML concepts and LLMs.
• Experience with Git or similar version control systems.
• Exposure to Agile development processes.
• Familiarity with CI/CD tools such as Jenkins.
• Bash scripting for Linux environments.
• Basic development skills (Java, Python, JavaScript, Go).
• Knowledge of Docker and microservices.
• Awareness of network/application security best practices.
• Experience working in PCI DSS–compliant environments.