Intune SME

About EQ

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

About the Role

We are seeking a skilled Modern Workplace Engineer to join our Modern Workplace Engineering team. The Role will be part of a subject matter expert team responsible for effective provisioning, installation, operation, and maintenance of platforms including InTune, Azure, IAM and MS365 services.

This is a key role responsible for the full lifecycle of endpoint management features, with a strong focus on automation, security, and continuous improvement. You will work independently on complex tasks, collaborate with colleagues, and help drive the adoption of modern endpoint technologies.

Key Responsibilities

• Design, implement, and support endpoint solutions using Microsoft Intune, PowerShell and Microsoft Cloud / SaaS tooling.
• Assist in migration work away from on-premises software to cloud native solutions.
• Develop, test, and maintain scripts and automation for device management and security compliance.
• Contribute to the optimisation of engineering processes, knowledge management, and continuous learning.
• Participate in problem solving and troubleshooting for the End User Computing environment and related applications.
• Evaluate and adopt emerging technologies to strengthen our endpoint management capabilities.
• Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Facilitate knowledge sharing by creating and maintaining detailed, comprehensive documentation.
• Support and mentor less experienced colleagues within the team.
• Maintain an expert level of knowledge in area of expertise by maintaining certifications current, attending seminars or though other related activities
• Work with the wider IT department to ensure the quality of coordinated projects and business needs

Essential Skills & Experience

• Significant experience in endpoint engineering, configuration, or support within a MSP, SaaS or enterprise environment.
• Strong hands-on expertise with Microsoft Intune for device management.
• Advanced experience and knowledge in PowerShell scripting for automation and troubleshooting.
• Expert knowledge of the Windows 11 operating system.
• Familiarity with SCCM, AAD/Entra, AD, MS365, MS Defender, Azure and licensing.
• Excellent problem-solving, troubleshooting, and multitasking abilities.
• Understanding and application of ITIL principles and practices, and how they relate to the goals and objectives of the organization.
• Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment.
• Excellent written and verbal communication skills with the ability to effectively interact with all IT Infrastructure groups, peers, management, contractors, and vendors.
• Ability to manage high priority projects and proven ability to work successfully as part of a team at all levels.

Desirable Skills

• MD-102 (Endpoint Administrator Associate), AZ-104 (Azure Administrator Associate) or other relevant qualifications highly advantageous
• Experience with Office 365, JamF and other enterprise ready solutions.
• Experience with ZScaler for secure access and network protection.
• Knowledge of CIS Benchmarking and associated security frameworks.
• Background in Financial Services or Pensions.

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents

• Free Cab transport for staff working in UK & US shift

• Accidental & Life over 3 times of concerned CTC