Intune SME

Role: Intune / Auto pilot SME

Desired Experience Range: 7-12years

Location of Requirement Pune

Desired Competencies (Technical/Behavioral Competency)

Excellent communication skills, handling customers and matching the pace

Understanding of EUC role, leadership skills

Innovation ideas and automation opportunities in EUC

Best Practices on improving/stabilizing EUC Operations

Must have a good experience in Image Management

Expertise in Device management tools such as Intune and Microsoft Configuration Manager (MCM) components formerly known as MECM/SCCM

Auto-pilot, Patch Management, Operating System Deployment (OSD/MDT), Software Distribution & Hardware/Software Inventories.

Expertise in maintaining and troubleshooting the Windows (client and server) operating system.

Strong knowledge of Windows (client and server) operating systems.

Understand Active Directory administration with emphasis on organizational units, group policy and client interaction/security.

Scripting experience in PowerShell is a plus. Image Management

Good knowledge on Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services.

Experience with managing iOS, Windows & Android devices in a Global environment.

Generate reports and share with stakeholders

Resource Management, Shift Management, Stake Holder Management, Quality Management, Knowledge Management

Process knowledge on ITIL

Managing Team members and helping on their career aspirations

Project Management experience a plus

Assessment of customer's environment prior to migration.

Project plan development

Methodical approach to problem solving and resolution

Self-driven and resourceful to achieve goals independently as well as work well in groups

Exposed to best practice design & Implementation methodology

Willingness to proactively provide input for improvements

Experience with Problem and Change Management processes and applications

Excellent written and verbal communication skills.

Excellent leadership skills and teamwork skills. Results oriented, high energy, self-motivated

Responsibility of / Expectations from the Role

1 Publishing the customer required reports - Daily, Weekly, Monthly, Quarterly

2 Identify the Risk and issue, action and mitigation plan

3 Identifying the area of improvements and execute them with customer approval

4 Proven People Management skills