3 Internet Fundamentals Jobs

As a Process Analyst (Non-Technical) at our office in Gandhinagar, you will be responsible for taking inbound or making outbound calls to customers with the objective of discussing non-sales related issues. Your role will involve handling all customer issues with diplomacy, tact, and respect while providing quality service through a thorough understanding of our products and services. You will be expected to communicate effectively with clients, enter data into computer systems, and follow up with customers to ensure satisfaction and resolve any queries or problems. To excel in this role, we expect you to have a working knowledge of operating systems like Microsoft Windows 10, basic understanding of Internet fundamentals, and proficiency in customer service. Knowledge of record management procedures and processes would be a plus. You should have at least 3 years of experience in an Operations Center, service industry, or equivalent role, as fresh candidates cannot be considered without prior approval from the client. In addition to technical skills, you should possess effective analytical, problem-solving, and decision-making abilities, along with strong organizational skills. The role requires multitasking, working well under pressure, and demonstrating attention to detail and critical thinking. You must be able to resolve problems efficiently in a fast-paced environment, including working varied schedules that may include days, nights, weekends, and holidays. Clear and effective communication skills in English are essential for this position. As part of our team, you will have access to various benefits including transportation allowance, canteen subsidy, health insurance, tuition reimbursement, incentive components, work-life balance initiatives, rewards & recognition, and internal career advancement opportunities through the IJP. We value building strong relationships within the team and encourage collaboration and support from your Team Leader and colleagues. If you meet the qualifications and are ready to contribute to our dynamic and fast-paced work environment, we look forward to receiving your application.,

As a Platform Architect at Mastercard, you will be part of the Infrastructure Design Services team responsible for analyzing and designing infrastructure frameworks to meet the needs of applications, platforms, or systems while adhering to Mastercard's operational standards. Your role involves collaborating with application teams and other key stakeholders to ensure that the infrastructure and application architecture align with Mastercard's security, scalability, and availability standards. Your primary responsibility will be to create Technical Architecture Documents (TAD) detailing the infrastructure design and actively design internet infrastructure solutions that meet various requirements. You will work with technologies such as web servers, application servers, internet security, and other internet technologies. Additionally, you will use Microsoft Visio to design middleware infrastructure and engage with users, application teams, and stakeholders to gather evolving needs and requirements. In this role, you will work with a team of architects, engineers, and users to generate high-level system requirements and ensure their consistency, completeness, correctness, and operational definition. You will create and maintain technical documents, logical flows, and models to keep stakeholders informed and up to date. As a Platform Architect, you will resolve internet architectural and operational issues, evaluate new technologies for deployment, and lead regional projects when assigned. Your responsibilities will include implementing, managing, and supporting internet infrastructure components, ensuring system stability, and monitoring performance. To succeed in this role, you must have a strong understanding of network principles, operating systems, web middleware, load balancers, web application firewalls, database technologies, and cloud technologies. You should be detail-oriented, proactive, and able to work independently under pressure. Excellent communication, relationship-building, and collaborative skills are essential, along with the ability to work effectively in diverse, geographically distributed teams. Your skills and abilities should include leadership, customer focus, multitasking, quick technology adoption, and positive customer service. You must also adhere to Mastercard's security policies, maintain information confidentiality and integrity, report any security violations, and participate in mandatory security trainings. If you are enthusiastic, self-motivated, and eager to take on challenging opportunities, this role as a Platform Architect at Mastercard offers a dynamic and rewarding environment to leverage your expertise in internet infrastructure design and administration.,

As a Senior Systems Platform Architect at Mastercard, you will be a part of the Infrastructure Design Services team responsible for analyzing and designing the infrastructure framework in alignment with the company's operational standards and principles. Your primary focus will be on creating Technical Architecture Documents (TAD) that detail the infrastructure design for applications, platforms, or systems. Your role will involve collaborating with technology architects, engineers, application teams, and users to gather requirements and ensure that high-level requirements are consistent, complete, and operationally defined. You will generate technical documents, logical flows, and models to keep stakeholders updated and in agreement on the evolving application, system, or platform. Additionally, you will be responsible for maintaining architectural products, resolving internet architectural issues impacting product availability, and researching new technologies for deployment in Mastercard's internet infrastructure. To excel in this role, you must possess a thorough understanding of network, operating system principles, web middleware, load balancers, web application firewalls, database technologies, cloud technologies, Zero Trust Architecture principles, and Network Micro-segmentation. Experience with YAML based deployments is required, along with the ability to diagnose problems, tune performance, plan capacity, and manage configurations for internet components. Your success will also depend on your leadership, communication, and collaboration skills. You should be detail-oriented, customer-focused, proactive, and able to work under pressure. The ability to learn new technologies quickly, adapt to challenging opportunities, and work effectively in a matrix-based, geographically distributed team is essential. Additionally, you must prioritize tasks, provide exceptional customer service to internal partners, and adhere to Mastercard's security policies and practices. In this role, you will play a critical part in ensuring the stability, compatibility, and performance of Mastercard's internet infrastructure while staying abreast of evolving technologies and industry best practices. Join us in our mission to deliver cutting-edge services that drive growth and innovation for our customers.,