International voice support

As an International Voice Support Executive at our company, your role will involve handling inbound and outbound calls with customers from global regions such as the US, UK, or Australia. Your primary responsibility will be to resolve queries related to products, services, billing, or technical issues while ensuring high customer satisfaction and adherence to SLAs. To excel in this role, you should have at least 1-5 years of experience in handling international voice processes, preferably in BPO or customer support roles. Key Responsibilities: - Manage inbound and outbound calls with customers from global regions - Resolve queries related to products, services, billing, or technical issues - Ensure high customer satisfaction and adherence to SLAs - Possess excellent verbal communication skills in English with a neutral or international accent - Comfortable working in 24/7 rotational shifts, including night shifts - Familiarity with CRM or ticketing tools - Maintain a customer-first attitude - Strong interpersonal skills and a proactive approach to handling customer interactions Qualifications Required: - 1-5 years of experience in handling international voice processes, preferably in BPO or customer support roles - Excellent verbal communication skills in English with a neutral or international accent - Comfortable working in 24/7 rotational shifts, including night shifts - Familiarity with CRM or ticketing tools - Strong interpersonal skills and a proactive approach to handling customer interactions (Note: No additional details of the company were provided in the job description.),